Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersMy belongings arrived in NZ on 25-Sep-2020 and I didn't receive it until 10-Nov-2020 - this was unacceptable.
The cartons were all in pretty good condition and no items were lost but the delay between arrival in NZ and delivery to my door was unacceptable. There was a dispute between Port - Rail and Conroys which meant the customer was in between and I was required to pay more money in order to have my belongings released and delivered - which again was unacceptable. Your company will have insurance to cover this type of delay and to pass this cost (even a portion) is not good business as we (the customer) were not at fault or involved in this. i believe a refund should be given to the customers.
The communication from the time of arrival was always instigated by me - which again was unacceptable.
I would recommend the agent in China. Their packaging of the goods was excellent. The preparation of the cartons to withstand shipping and delivery was excellent.
As far as using your service again I would use and recommend the China agent but I'm not sure I would choose Conroys as my first option if there were others to select from sorry.
My husband Brian and myself would definately reccomend Conroys to pack store and transport furnature. We were so Blessed to have 2 welk experienced men Api and Paul arrive and pack our household furnature and load it i to a container to be out in storage until our new home us built in Matamara. These two nen were so well mannered and caring and went iver and beyond to do a great job thank you Api and Paul. I cant fi d anything you would need to improve on at this point
Great team of boys helped us move. Friendly, polite and efficient. They are a credit to your business.
Thanks
Was so easy without any stress. Thank you so much guys.
Regards Errol
After an error with Delivery times that was sorted quickly :
The loading took longer than expected as only 2 person but another 2 arrived at delivery address and the unload went very well
The delivery unpacking team was excellent. Super friendly and nothing was an issue.
Customer service was outstanding providing me with a better solution to my move requirements.
The guys that came out were very professional and a pleasure to deal with, they even connected up my washing machine and fridge at the new house!.
Would definately recommend and use their service again. Thank you!