Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"I was very impressed with the service except for one person packing in Perth"
4 Stars
" Issues with carton removal. Otherwise, all good."
Stickers too hard to remove. Delivery to Waiheke delayed a day due to forklift breakdown. Issues with carton removal. Otherwise, all good.
"Of the 4 professional moves we've had, this one was the worst"
Of the 4 professional moves we've had, this one was the worst. The packers were very un-even. Some boxes were packed fine, others were a mess. For instance, we have a number of Tiffany style lamps. 3 shades were put into one box. Being made of leaded glass, they are malleable.They were placed sideways in the box, not even laid straight. None of the shades are round any longer. There were 5 lamp bases in one box, I had to cut the box sides apart to untangle the lamps to get them out.
I've already called about the way the boxes were unloaded. No regard to where the items were going to end up. I've found lots of boxes that are labeled "fragile, top load only" under the bottom of the pile. Outdoor items were left inside the house, and vise versa.
The move obviously took more time than was allotted and the weather wasn't cooperative, but this move was way below expectations.
Lauren Johansson
"Fantastic move with Conroy"
Fantastic move with Conroy to NewPlymouth, couldn't fault them, Arrived at time quoted, thanks heape guys Rosalie and Wayne
"The removable stickers are hard to remove."
The removable stickers are hard to remove.
Framed pictures that were to be in bubble bags then boxed weren't. Just boxed so damage occured with one and needs reframing. If we had known that bubble would not be used we would have done it ourselves. These items were specified in the quote to packed by Conroys and charged for accordingly.
3 Stars
"Overall great assistance with all arrangements"
Overall great assistance with all arrangements however INSURANCE was an issue with travel for 10kms & 10mins @ an exhorbant cost, this rhen was reduced, based on a phone conversation and then after further discussiuon around cubic metres further reduced. Payment made on completion didn't include insurance admin communication is lacking!
4 Stars
"Thank you again"
The driver was very professional but more importantly very friendly and got the job done really well. Thank you again.
"Excellent service"
Excellent service,very professional staff.
"We were impressed - thank you"
The boys were extremely obliging to put things where directed and very very courteous and polite.
We were impressed - thank you.
I was very impressed with the service except for one person packing in Perth who packed all 100 kg's of weights from a gym machine in one box which I was unable to move. When I requested the box be split as I knew I would need to shift the box in the future as I have placed everthing into storage my request was ignored. The guys delivering in New Zealand were also surprised at having such a heavy box to shift. As the box contains a 100kg's I am surprised that any experienced packer would place such a heavy weight in one box as from a health and safety perspective the chance of someone sustaning an injury while shifting it is extremely high. The person who packed the box was the older scruffy gentleman who was present on both packing and moving days in Perth and he seemed to think it was quite funny to pack a box that I was unable to shift. If this box had been split as requested I would have given a 5star rating