Customer Reviews

Very fast and friendly.

Friendly and professional crew. Was great how they all introduced themselves. All our household effects arrived on time and undamaged. My two pieces of feedback: a single packer on day two of our pack was not enough. The poor guy had way too much to do and as a result he didn't really properly pack the last area - the garage. And the box labelling...every box had about three different moves written all over it - making it impossible to know what went where. I had to open boxes coming off the truck so the guys knew where to head.

I moved from Christchurch to the Hawke's Bay recently and had my contents packed by the Christchurch team. They were lovely and super efficient. The removal team arrived a couple of days later and that went so smoothly. Thank you Conroy's Christchurch guys and girls.

The customer service was exceptional through the entire process.

My contents were delivered to my place in Hastings about a week later and the two guys were super lovely too. So respectful of my neighbours, which was a first for me and very appreciated!

All of my belongings arrived and there were no breakages or damage to anything.

Thank you guys so so much for everything.

Couldn't fault Conroy.

Our move went very smoothly. They were good at communication, on time and efficient.

Thank you very much!

We recently moved some household items and furniture from Auckland to Christchurch, the overall experience was disappointing and we wouldn't be using Conroys again for future moves. We went with Conroys as they had the best quote, however the rest of the service was disappointing. 

Packing:

The team that arrived for packing was rude. The lady packer was impatient in asking us what needed to be packed, when I showed her what we needed packed in the room, she said 'Well that's not on my packing list?'. I further clarified and she relunctantly started packing. Furniture or plastic tag boxes weren't bubble wrapped and we ended up with a lot of broken plastic boxes and furniture. One dresser we had was damaged due to it not being emptied and being set down on one side forcifully. Luckily we had insurance which meant we at least had the broken items reimbursed. 

Delivery: 

We were informed via email that we had a delivery date set. Days before the deliver date, I emailed the contact again to confirm that the deliver date, and the contact replied to the email saying "Yes it is as per the booking confirmation delivery is set for 16/01/26".

I checked them again the day before delivery asking when the delivery is arriving on the day, and changed my plans and waited around to make sure we can be home to receive the delivery. On the day of 16th January I got an email saying "Delivery date for this has not been confirmed yet looks like perhaps Next week". 

I then asked for how the miscommunication happened, to which I never received a reply. A few days later I got a call from a different person checking if a new delivery date works, and we got the delivery in the end. However I was very displeased with the terrible communication and customer service. We also had a few items missing, but the team worked hard and found the missing items for us which arrived a few weeks later. Overall the customer service and communication was very disappointing.