Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersAwesome service.
Awesome removal team
Guys went out of there way to make the move less stressful.
Will not hesitate to use you guys again.
We've moved house many times but this was the best move by far. The removal company that put our gear in storage turned out to be hopeless. That experience left us wondering if everything would work for our move across the Cook Strait.
Nothing went wrong. Everything fitted neatly into the truck with skilled tetris experience. Everything arrived as prescribed. Nothing broken.
Very happy however I had 1 broken mirror 2 broken tall boy handles.
One of my leather dining room chairs are dented badly also.
I feel for improving the packing side to be easier for the customer to unpack the details on the boxes need to be clearer. Having 14 boxes with kitchen is unreasonable at least put plates forks cups obvious necessity at the other end for use. I had to open all the boxes and found all of them with my kitchen on the bottom and random on the top. Not easy.
I have moved 14 times in my life and packed my own boxes. Should have packed them myself.
Do I get compensation for the breakages?
Well planned and punctual.
Our goods were picked up in Auckland on the 3rd of November for specified delivery to the Coromandel on the 5th of November. The pick up guys were good. On the 5th of November, we waited at our house and our goods did not arrive, nor did we hear from anyone at Conroys. On the 6th of November a message was left on my phone in the morning from the Conroy's driver saying he had been unable to deliver the day before but he had stayed overnight in Whitianga and would be delivering our goods to Hahei promptly that day. We waited at the house all day, no delivery ! , called and left messages , got no response. Called his number on Saturday again, no phone back. Tried calling Conroys main office - closed!
Where are our belongings? Why has the driver not returned our calls ? Why have Conroys not checked that our goods did not arrive? This is both an increasing worry now as well an inconvenience
The men were very prompt, cheerful and got everything on the truck with minium fuss. They were great, nothing was a problem and we enjoyed their company for the short time they were here.
the driver was pleasant but you only sent him to move heavy furniture. As a consequence we had to arrange another carrier to supply a man to help. The driver had originally asked us to be the second helper but we are elderly.
you were asked to inform us which day you were coming to our house, but we had to call you several times to find out when
the delivery to nelson itself was swift and uneventful
Your customer service follow up is shocking - a number of times I requested that follow up be made with the person being moved prior to moving to arrange times etc - it didn't happen. We also asked them to ring prior to delivery in Tauranga as there was nobody living at the delivery address again this didn't happen. The first we knew was when the driver rang from the delivery address. We had them deliver to my place after this as nobody was available to receive at the other property. Now means we will have to arrange another company to move it from here in due course. When I spoke to the driver about the lack of contact he told me that everyone is very busy - mmmm interesting comment.
I wrote to your office re this and zero response - so no I will never use or recommend Conroy's again
Totally loved the attitude of the staff and movers who did everything well. From assessment through to the actual move, all went great. Thank you for making my move so much more smoother and less stressful.
Awesome service.
Awesome removal team
Guys went out of there way to make the move less stressful.
Will not hesitate to use you guys again.