Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersA very good and help fill team
Cuz and his team mate (sorry I didn't catch his name) were amazing to deal with. Great communication and very efficent. They made the process so stressfree and easy. I will definatly be using you moving forward and requested Cuz again. Just brilliant!
This is the third time we have used Conroys so you must e doing it right. For the most part everything went smoothly except for some random packing - had to get through a bit of stuff in some boxes to find what was written on the box. John was a bit annyoyed at the garage sheling which was basically just dropped on the garage floor and was left in a heap in pieces. We hae been overwhelmed by mountains of packing paper and flattened cartons which thankfully Brendan came and picked up yesterday. Still more to go.
We were well informed at all times about where things were at and when our shipping was being delivered . Very efficient and friendly service
The only hiccup was that our PlayStation 3 "disappeared" somewhere between pickup and delivery.
From the acceptance of the quote to the pick-up from our store ,Conroy's ticked all the right boxes.Job well done thanks!
Great Service, this was the 3rd time I used the company. The Auckland men were very good & with my fit son to help, the uplift & truck pack, was quick.The Office advised me the truck would be at my home 10 -1030. I was just out of bed when they arrived at 7 30 am. I should have been advised the day before or the morning of the move, that they would be early. The truck went to Napier & I was told it would be at my new residence on the Wednesday 12-1230. My daughter & friends had taken their day off work so as to be there when the truck arrived. Due to Covid I was not present. The truck arrived at 3 30pm which was 3 hours later than what I was told. quite an inconvenience for those people who had taken their day off.A few ays after the truck was unloaded, we went to get the step stool which obviously had been put on the truck in Auckland. It was not at my home, & was not to be found after everything was unpacked.I had a copy of all items, this was on the list but it was not at my new house. I have made contact with Kyle & Steve in the Napuer office & even sent them a photo of this stool, along with the shop it can be purchased from. I have followed this up several times but still i havent been sent a replacement. I am disappointed as I need it . Please can you arrange for a replacement exactly as the missing stool. I took out the recomended Insurance to cover my property. NO NEED TO PUBLISH THIS LETTER just replace the stool thank you.
The crew were fast efficient and good fun. They were also concerned enough to make sure they looked after our stuff
There were a few communication issues at Conroy Removals leading to some confusion. Emails sent were not read or actioned by Conroys meaning that we were inconvenienced. This related to a specific request to uplift certain boxes before the main delivery. Despite receiving confirmation that the boxes would be available for pick up, on arrival at the AUCKLAND Depot, no-one seemed to know what was going on and no boxes had been sorted.
Everything was great. I choose to not have the boxes unpacked on delivery as I am wanting to renovate the property. Have unpacked a few necessary boxes and so far all good. Unfortunately at the up lifting and packing end at Punakaiki it was wet and the truck wasn't able to get onto the property so the guys had to carry evertything out to the gate. This meant they were a bit short on time as the driver had to be off the road by at certain time. Otherwise can't fault the job that was done.