Customer Reviews

We were really disappointed this time. We used your services in January and the Taranaki guys were exemplary. They packed things we hadn't done really well and preferred to make sure things were packed together - TV and well marked box for its bits etc. They did a such a great job that we never got any other quote to take us home to Hawera. BUT. from the get go things didn't go according to plan. From where we were actually going, to how much stuff we had - I had to correct both and get a requote twice - through to knowing, coming from a trucking family, that despite the Google terrain search, the truck could not get all the way up the driveway and would need a ferry vehicle.  Which they discovered was correct as I'd noted on the quote acceptance form, the night before the shift. Then, based on our previous experience, to discover they had not bought much at all in the way of additional packing materials, pictures were leaned upright against the ferry truck wall with nothing to stop them falling over until my husband had to race out and tell the young bloke to think about potholes etc and what was likely to happen. The hardest part though was the damage done to a provenanced piece of rimu furniture that cannot be fixed or replaced. It was deeply gouged at the top. There was other damage to other things, but I can live with that - it was the cabinet that really bothered me. My suggestion is that as a company, you identify the region that is being reviewed, because while we would give the Taranaki crew from top to bottom plus five stars, the Nelson crew who packed us would be lucky to get three. 

Found the whole process efficient and stress free was notified of every step throughout the process, delivered on date communicated, have no hesitation in recommending Conroy Removals.

I initially requested an online estimate from 3 movers. Conroys was the only one to respond. From that point to the end, Conroys customer service was great. Nothing was broken or damaged. Thank you Conroys!!

We had a mixed experience with our shift. Larger furniture only, and in storage for 8 weeks.  The team who picked it up, and delivered  it to our new address were all pleasant and worked at a steady pace. However, some items sustained damage; minor scratches, bumps, bruises, and the hutch dresser had been dragged over a hard surface, causing significant scraping along the bottom edge.  Disappointing considering we take care of our furniture.

Insurance, whether it be Conroys, or your own, is all very well, but you shouldn't have to be made to deal with it because of someone else's carelessness.