Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersPerfect!
4 Star Review
Hey Conroy's, I wanted to provide feedback on my recent packing and moving service with your team.
To prepare for the move I contacted several companies, and found Conroys rates were competetive (even on the weekend), and the sales rep was friendly when he came to check out the house and contents.
I thought the movers were punctual, arriving early on moving day, and were friendly and professional throughout. I appreciated their personable approach. When a hutch was damaged during the move, your team took responsibility by removing it for repair. Your quick response to my email about empty box collection was also excellent customer service.
When unpacking, I noticed inconsistent packing standards - some china plates were stacked four pieces together without protective paper between them, while other items were individually wrapped. A wooden cabinet sustained splinter damage during the packing phase. I pointed this out to one of the moving team and asked them to be careful, so I could glue it into place at the other end, which they did. Room contents were mixed together across boxes, making unpacking more challenging. Headboards were removed from bed bases for transport but weren't reattached upon delivery. Given the weight of the bases, completing this reassembly would have been very helpful.
Thanks for the opportunity to provide feedback.
3 Star Review
The team in Napier were amazing! Big thank you to Garry and Nicole who took care of us and our consignment.
Unfortunately it looks like that's where the care stopped as we had a number of boxes damaged/split open, two of our fragile boxes were squashed with significant damage/breakages. One of the fragile boxes even had a hole punched in it as well. A shame the care that Garry showed our consignment was not the same standard as everyone else once it left Napier.
4 Star Rating
4 Stars
Communication was ok but had to follow up when my goods were to be delivered after I had been given the days and not confirmed after leaving messages. The two guys that delivered my goods were amazing.
5 Stars!
5 Star Rating
5 Star Rating
Happy with the Service
Very happy with the service.
Exceptional from Start to Finish
We have already recommended you to a friend who is looking to move soon.
The service from start to finish has been exceptional.
Awesome Moving Team
The moving team were awesome.
They were polite, helpful, friendly and above all did an awesome job for us.
They worked quickly and carefully to complete the job and finished reasonably quickly.
A Fantastic Experience
Had a fantastic experience and the driver and his helpers over in Christchurch were excellent to deal with. Please let them know how happy and appreciative we are.
Perfect!