Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersWould be 5 stars to be honest but ist a shame the team did not cover the bedding and couch (or anthing), our couch and 3x matresses were not covered with plastic bags as promised and quoted.
Now we have one ruined matress with dampness and grease/ black marks all over it, and 3x matress protectors damaged and will have to be thrown away as they were covered in black grease etc. Couch has marks on it as well.
The 'Administration' side of the move was very good- quote, arrangements, etc. The actual packing of move was excellent with one packer - a young blond woman on her own morning of second day, the others not really. The other packing was rather hit and miss with a mix of totally unrelated things in large boxes and selective not packing of things that did need to be packed. Both bedrooms were completely obstructed by very large boxes despite knowing that we were staying that night. The packers left earlier than expected on Day 1 and left the house unlocked. Fortunatety we returned after the pick up to find that 4 full SUV carloads of goods were left in an otherwise empty garage. Ladders, garden furntiture etc which could not have been overlooked.
Unloading at the new house was rather chaotic as the movers basically dumped about half the stuff randomly in the garage, at the end of the day making access and unpacking challenging not helped by unclear/inaccurate labelling of boxes. And quite a bit of "dumping" in the house.
On a positve note, we didn't have any damage from the move.
We have used Conroy to move successfully previously so have been frustrated and disappointed by our latest experience.
Great communication, easy move, super friendly
I can't reccomend them enough, great communication, easy to deal with, easy move, super friendly.
Was my first time using movers and I would absolutely do it again.
Guys were fantastic and very efficient
The moving guys were fantastic and very efficient.
Only complaint the person who organized the start time started the team too early. The team sat for 3 hrs before we got keys to house.
Punctual, cheerful and approachable with our silly questions
Brian, Taylor and Lane were so friendly and helpful and put us both at ease. This was our first time moving with a company and I would certainly recommend it. They even praised us on our packing :) Some scratches were found on our fridge/freezer but nothing horribly noticeable and when I think of all the items they moved for us, I am grateful it all arrived in tact. They were punctual, cheerful and approachable with our silly questions. We were worried a van that was too small would turn up and that they wouldn't let us pack the freezer last. In the end we had absolutely no worries at all. What a pleasure they were.
Top job great men helpful and efficient
Overall I loved the service, however, it was frustrating getting told someone from the pick up team will be in contact and they don't - Rachel was awesome in sorting things out. I was gutted to see a box clearly labeled as fragile on the bottom of heaps of other things in a container, however it may be been mostly protected by other items as only 1 item was broken :( Even though I was asked to check things were in the correct room, it is very difficult to check a pile of 5 or 6 boxes and then to discover a number were in the incorrect room :(