Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"When the boss comes in to pickup you know you're dealing with the best. (That's Cam the Man)"
"very disappointing this time"
Disappointed with the movers this time after many previous moves with you. Took 6hrs for them to load as they had,other peoples items to squeeze on the truck despite us telling you we needed the big truck and it was only three months ago you shifted us from whitianga and they just got the truck shut. None of our beds were wrapped in plastic as done previously on all our moves so our brand new $3.500 bed was dirty from the truck! Our single bed had another rip in the base beside the one made on our last move. Boxes marked fragile are squashed, havent unpacked them yet but wxpecting breakages. The older guy broke my husbands compressor by using the hand truck, the compressor was on wheels so could have been easily wheeled. He broke a cover off it plus the line for the oil,and we had oil all over the drive, when we told him he left the broken parts on the drive and as he walked past them told us " Im sure you can buy replacement parts". When questioned why they hadnt plastic wrapped the beds we were ignored. they loaded our four white tall cupboards and to make more space on the truck they filled them with heavy items and then lifted them off the truck still full of heavy items and the backs of all of them were popped out nails and one had come apart by the strip at the back which he tried to fix and then got a brick to bang the nails back in. They didnt turn up on off loading day until 12.30 which was much later,than we were told ( due to them having to make a shower delivery on the way )so unloading was just dump,everything where ever despite telling them to put items where the clear labels said, ie which rooms, lots of master bedroom heavy boxes were in the other bedrooms. They put all the shed stuff on our deck and when my husband asked them to take them to the shed they said they only move it once so my husband moved it himself and they did drive down in the truck at the end with a couple of items that still wer on the deck. We are pretty disappointed in the service this time and dont feel confident to use you again due to all these issues. We have always used conroysmfor our moves to and from Australia and within Nz so its very disappointing this time.
4 Stars
"As always, the move went very well"
As always, the move went very well without any damages and the 2 lads were excellent, polite and friendly and understood their work well.
"job might have gone quicker and smoother"
I moved from one house to another in Lyttelton which is very hilly. I showed both locations to the sales representative who determined that due to the difficult access and over 80 steps that a smaller moving truck would be used. He advised that there would be 4 men and they would probably make 5-6 trips. I thought the price quoted was fair given the conditions. Prior to moving day a Conroy representative called to advise that the crew would be uisng a larger truck and a smaller ferry vehicle. When moving day came only 3 men arrived with a full sized truck. The men worked professionally and fast in loading the truck. Things started to get off track when they arrived at the other end. The larger truck was not able to come up the drive resulting in a 100 meter carry and then 80 steps. Eventually, after several telephone calls additional men were put on the job which finished around 5:30 pm. While I dont fault the men or their efforts I feel like I was quoted a price for a job might have gone quicker and smoother had the original plan been followed.
2 Stars
three items to be shipped - two turned up and you didn't even know the third was missing
it still hasnt arrived and no update on eta
4 Stars
4 Stars
"had an attitude problem and careless with loading"
I booked my removal for 1pm, it was 2.30pm when the truck arrived, consequently it was long dark before the unloading was finished. Of the two men sent with the truck, the elder, who was also the man in charge,had an attitude problem and careless with loading. He tip 3 cartons off the trolley while climbing the ramp and showed no care with quality furniture which suffered chips and scratches plus knocks to door frames.
"rest of the service could not be faulted"
Delivery took a lot longer than I was led to believe but apart from that the rest of the service could not be faulted.
4 Stars
got my name wrong apart from that good
"Great service! Thanks!"
Great service! Thanks!
When the boss comes in to pickup you know you're dealing with the best. (That's Cam the Man)