Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Excellent"
5 Stars
"All up not the best experience"
The packing of our belongings on the NZ side of our move leaves a lot to be desired. Some stuff just thrown in boxes with random other stuff. Kitchen and lounge stuff together in one box . Some things that our Son made in College are damaged due to bad packing. All up not the best experience !
"polite and nothing was too much trouble"
The two men working that day were exceptional; polite and nothing was too much trouble. They were a credit to Conroys.
"Disorganised"
Disorganised pick up of item. Disorganised delivery.
"Customer service was next to nothing"
Customer service was next to nothing i was told a whole different story from brisbane centre from what actually happened It has cost me way more than i was told $375 just to drop my good at house i thought that included unwrapping. Told car cleaned in brisbane before being shipped i just got a bill for $825 to clean it The wrapping is still in my garage so i cant use it Im not happy with the whole thing
"Pretty terrible comms and organisational skills"
Contacted at the beginning of June around setting a delivery date. Agreed to the week of the 19th. Was told I would be called the end of the previous week to arrange an exact day and time. Never got the call. Delivery arrived on Monday morning of the 19th at 9AM and I was not home. Luckily my daughter was home and she took care of helping the movers put everything in my garage. Pretty terrible comms and organisational skills. From what I can see the delivery went OK and is all currently in my garage, so I gave 2 stars on that. But wouldn't choose to use Conroy again based on the poor comms.
Damages
we have not had a call from you with ref to the damage done to the stereo cabinet, and large flower pot if you had contacted us you would have had a better rating .
"Overall not a terrible experience"
Overall not a terrible experience but the customer service could've been a lot better. Once my container arrived in Auckland (I had to chase them for confirmation) it needed to be stored until further notice. When I questioned how my belongings were stored I had an email stating "container was unloaded on Friday and goods have been placed into storage." After 3 months had passed and after reading a few bad reviews regarding the storage facility I contacted them to confirm and they stated "we do not keep it in a warehouse, it is currently stored in a container, OUTSIDE." This left me very nervous about how my belongings would survive but I couldn't have it delivered to another storage facility as it would break the insurance extension contract I had with them. After a total of 8 months I had my belongings delivered and it didn't smell at all however, there was damage to a chest of drawers that I had to claim on insurance. Paying the excess to have it repaired was annoying but considering I thought there would be alot of mold damage it was bearable. I would recommend them to others but with a warning not to expect amazing service after the initial quote and payment is made.
5 Stars
Thanks
Excellent. First encounter this company when they are the partnering company of VANPAC group asia when I moved to NZ. This second encounter was even more impressive, from my last minute request to the actual uplift.
Thank you for everything!