Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"helpful and efficient"
"Everything went more smooothly than we could have imagined"
We moved one and half containers of household good from Porirua to Tauranga, had them held in storage for two and half months and then delivered them to our new address in Matua. Everything went more smooothly than we could have imagined. Great customer service. The packers and unpackers were very efficient, polite and listened to what we wanted. They did a great job. My only complaint was that the leg of an antique table was snapped- if this had been placed more carefully without others items being packed on top of the upright legs, it would not have happened. Thanks for listening to our needs and tayloring your services to suit us. Your price was more competitive than other companies and I will definitly recommend your company to others.
"All worked very well"
No suggestions about improvements. All worked very well for me.
"arrived on time"
the only thing good was you arrived on time
4 Star
Some genius thought it was a good idea to put white stickers on the face of nearly all my furniture. These do not peel well so I have white patches on all my furniture. Very poor really.
This plus a lack of communication regarding confirming the delivery lead me to mark down to 4*.
4 Stars
"guys handled precious objects professionally"
I have used conroys before and always found them to be careful and reliable . Is was true this time also , guys handled precious objects professionally and were v helpful. There was a bit of a mix up of delivery times but all sorted in the end .
"Wounder service from beginning to end"
Wounder service from beginning to end.
"courteous"
The team went out of their way to organise our move and were so helpful in organising placement of our goods at our destination. Both Ian & I would like to personally thank Tim, Adam and Duncan for their friendly courteous manner and professionalism all the way through their service.
5 Stars
"loaded and unloaded carefully"
Time of truck arrival was changed by phone day before move from 9am to 8am - 8:30am, we were ready and waiting for 8am and the truck did not arrive till nearly 9:30am.
Sue was emailed this feedback with no response. The later time was not an issue, however communication and staying on time could be improved.
Moving staff were very professional, quick and easy to deal with on the day, all items were loaded and unloaded carefully without any issue.
Speed of loading and unloading on the day was really good.
"Not entirely happy"
Not entirely happy with the Napier side of my move. They damaged my door frame and wall paper in the lounge when moving sofas out. Various items were left and I had to keep constantly reminding them that they were going. Found a weed sprayer hidden behind the air con unit outside. Also they broke the mirror stand on my duchess. Not sure how the Nelson side of things is going to work out as my contents are still in storage. The lawyer held money back on settlement day due to the house being damaged.
The only real problems we had with Conroy happened before the containers got to NZ. Dijkshoorn, the firm we were using in Holland, had persuaded us to let them also ship the container load in storage in Switzerland, saying it would then all arrive at once, and we paid extra for this convenience. It didn't arrive at once, but stayed in two containers, so we paid extra for nothing - and very poor packing by the Dutch movers compared with the Swiss. While we would happily use Conroy again, we'd never touch Dijkshoorn in a milliion years - interestingly, they haven't asked for feedback. The moving crew themselves were polite, helpful and efficient - and while we have a few things damaged, nothing is because of your people.