Customer Reviews

Conroys were awesome from start to finish. The took the stress out of an overseas move, packaged everything up and unpacked it at he other end while taking away all the boxes etc. Highly recommend Conroys for a big move. 

Your Swiss link were amazing and this end the guys were as we have found in the past really polite and hardworking. Also your office members here are lovely to deal with.

The team in Wellington with Scott were amazing. Positive and happy. The team in CHCH did well also. I would rate my Wellington Experience as a 5 CHCH as a 3.

One this I do not like is having to remove the stickers off my good furniture, they don't come off easily not in one peice and then you have to scrub the last off.

Thanks

Wonderful team, professional with can do attitude, careful with all our things

Incorrect size truck sent for the job.

3 very inexperienced staff 

1 staff member (the driver) 4 months with the firm needed constant help and discussion with staff number 2 as to how to stack truck resulting in start time 9am (as agreed) truck left loading address at 2pm not full with explaination run out of tie downs and blankets and 3rd member 16 year old boy with absolutely no experienceor initiative I was advised had fallen of the ramp and hurt is ankle and couldnt work any more. Also on arrive I was advised they didnt have a piano dolly and tie downs and would have to send for more.

As   truck left I was told another truck to take the balance of furniture was ordered  but I may like to confirm  if it not here soon. At 2.15 I called Napier dispatch ( Steve) and he told me that he had only been advised by staff on site that a second truck may be needed. As a result of my call making him aware of the urgency as we were past the 5 hour mark for loading and the new owners were expected any time with their furniture   urgency was the order of the day. Could Steve ring me back when truck was on its way please? 2.40 pm I phoned back for an update and Steve told me as I had request 3  men he had located two but was having differculty getting a third I said just get the truck rolling with the  two staff as I had been helping the 3 slow hopless ones and more than happy to keep helping the second truck as I was starting to panic and very aware this whole debacle was costing me $160 per hour for 3 men and a truck.

2nd truck with 2 staff arrived just before 3pm. I cannot speak highly enough of them they were experienced (one with 4 years  and the other with 5) Between us we got stuck in and loaded rest of gear by 4.00 pm ( 1 hour to load) and were on the way to 1215 Taihape road. The first hopless crew had literaly just finished unloading which took them 2.5 hours as truck 2 pulled up the drive Truck two expected them to stay and help unload and as I was exhausted humping furniture to back of trucks from 9am to now 4.30 I was past debating that call. Second truck unloaded by 5.15 and I then signed for receiving my furniture as contracted but the figure of $1800 was well in excess of what I expected to be a 6-7 hour job for a truck and thre men and me fully involved. I refuse to pay for inexperienced staff wrong size truck sent and the need for down time waiting for 2nd truck who were excellent and worked fast and efficiently.

I object to coming out of the house and repeatdly finding the first 3 standing round scratching their head on packing truck and only moving when they saw me coming. I am a manager of staff and these  3 were not a good look for your company .

I would like to sit down with Management and firstly look at the price I am being charged (and yet to pay) and discuss the use of inexperienced staff working on their own, plus  I am gutted I had to work my guts outplus keep  warning them that they needed to move it along as next residence had every right to be in after midday. I then had to apolygies when they did turn up to drop some gear to find me still there with 3 large items still in the house and a garage full of boxes still to be loaded. Thank god they were very good about it and said there container withCrown was arriving Saturday morning.

So what a mess please get someone to phone me and arrange a sit down.

Regards

Peter