Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"good at the NZ end"
"Conroys responded promptly"
My previous review last month was quite unsatisfactory (online response approx mid Feb and earlier email to Izabela George and Stuart Laurenson (10 Feb). I am pleased to say that Conroys responded promptly and efficiently to the problems identified, and went to some trouble to put things right. Everything is now in the right place and my faith in Conroys restored. Thanks Stuart!
5 Stars
"can not fault the service"
I can not fault the service we received at all, from packing to unpacking in a new country everyone was amazing, I has some fragile items that were being moved and all were intact upon arrival, very happy
5 Stars
"went the extra mile"
A great bunch of guys,they went the extra mile and a bit more.
Regards
Cita and George
"RELIABLE"
eXCELLENT SERVICE. RELIABLE
5 Stars
"all went well"
no problems all went well
"except communication"
Hi - I was actually very impressed by every aspect of your service except communication about delivery dates.
I had requested a pick up from Wellington on the 9th and (two) drop offs in Hawkes Bay on the 11th - the drop off date was discussed over the phone and by the guys who did the pick up. My brother and mother spent all day at their respective houses on the 11th - it was only when I called in the evening on the 11th that I was told delivery would be on the 12th for one drop-off and the 16th for the second (this one may have been further delayed).
Not only was this an inconvenience for my brother and mother - but it meant that I wasn't able to put my possessions in order and collect some items before I left New Zealand on the 15th. I am now living in Australia, still without some items that are in my brother's garage.
Later delivery dates would have been no problem whatsoever, if I had just had advance notice of what the actual delivery date were likely to be. Even a quick phone call the day before would have saved a great deal of inconvenience. I raised this issue with on the 11th - and was told it had been referred it on to management. It's now over three weeks later and I still haven't heard anything - a simple, quick discussion and apology at the time would have gone a long way to patching things over.
This is a real shame, because otherwise the service from Conroy was excellent. Everyone I spoke with was genuinely friendly and happy to help. My items were carefully looked after and (I understand) delivered in good order. Unfortunately, as things stand now, I will not be looking to use Conroy again or recommending your company.
"Packed really well"
Friendly and professional removalists. Packed really well, nothing damaged. Prompt responses to email queries as flexible throughout a time of transition. Will definitely use them again if we need to.
"The man power required for the job was grossly underestimated"
Whilst the TWO men who came to unload unpack (a service we paid in advance for) 2 twenty foot containers with our treasured personnel effects worked long hours extremely hard and no one could have asked more from them. The man power required for the job was grossly underestimated.
Major items of our furniture had been damaged ie two leather suites a glass hall table chipped, large hall mirror chipped. Not all items were unpacked, however that was a decision that I took because it was becoming increasingly late an I was advised that any further damaged found could be reported to yourselves within two weeks. I have also discovered A large Chinese laquared chest with its top smashed! So very disappointed and angry by the lack of care when transferring our effects. Not made any the more palatable by comments made " these things happen during transfer " I have photographic evidence of all damaged items (so far!) I also photographed the opening of the first container which started the alarm bells, you will see ( when I send the pictures ) it looks as though our effects have just been thrown in ! To add insult to injury a telephone request to you office was met by answer machine. A message left two days ago requesting someone to call me back to discuss and address my complaint has so far has been ignored. I will be registering my complaint in detail to Robinsons International and my Insurers Marine Insurers( Lloyds of London )
Conroy service was good at the NZ end but not as good at the USA end. Conroy has a spam blocker on the email so hard to get emails through. The 3rd party handling the furniture delivery still have not delivered and seem unable to give a definitive date as to when making it hard to plan our house moving.