Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"huge mess"
Prompt Service
Great prompt service. Excellent customer service
"Can not fault the experince"
Can not fault the experince at all. This is the second time i have used Conroy and will certianly use you next time.
Amazing service
5 Stars
Damaged Car
I am not a 'reviewer' but since receiving multiple email requests for feedback from Conroys (whilst I am still trying to sort out the mess they have created), leaving this 1 star feels somewhat premature however, if their company’s desperation for approval is desired, then, here is my feedback to you Conroys.My poor beloved Nissan ’92 300zx has been abused.If you understand the concept of meaningful attachment to ‘property’ don’t trust these people.They will avoid and dodge every possible responsibility (as they all do) and take one hell of a long time to respond.When it comes down to it, I want the thousands of dollars’ worth of damage to my car whilst in the ‘care’ of Conroys, (this is per quote from qualified Repairer, obtained the day after I collected her from the depot) properly acknowledged and addressed.Because I know that these are people working under a business name just doing their job, I cannot see the difficulty in it all. Respond, Initiate and complete. Job done.As I expect the standard day one business school automated response here “dear mr or ms X…. thank you for taking the time to complete our survey…” nonsense, I hold no hope that this review will do little more than drag down their percentage rating the tiniest bit, let alone convince someone considering their service to ‘use someone else’.I just wanted my car back as I left her. Now I have to stress over all the politics and protocols of the semi functioning complexity of a system of 24hour in your pocket back and forth, pass it on, delegate this to that person who will in turn throw it at someone else who may or may not get to it.Like the opening line suggests…. This has been and continues to be irritating and regretful.If you’re a human reading this feeling any kind of empathy / sympathy, turn around…I’m standing right behind you, confused brow, shaking my head.
"comms could have been better"
I used Conroy for a move of a small houselot from the North of England to Auckland. They were the agent assigned by my UK moving company.
The comms could have been better with my questions around arrival dates, and possible delivery dates. Once the delivery was arranged a great unload into the house and service from the guys on site. As far as I know no damages or missing items! They carried out some minor assembling, took the international wrapping away and have offered to collect the boxes when I have unpacked.
Tracking Required
It would be great to be able track delivery progress of item being shipped.
"made a very difficult time easier"
You made a very difficult time easier. Efficient and pleasant easy to deal with. Thanks!
"Great communication"
Great communication all the way thru. Appreciated Henry the driver ringing on the day and following thru with all my pickup contacts. You all helped so much to ease the stress as i was already in chch and the truck came later. Many thanks for a grand job.
"always provides such good service"
Conroys always provides such good service. Will only ever use Conroys
The truck arrived on time at 8.30am with only 2 guys on board, hence my husband and I had to help lift and carry to the truck as 1 man stacked/loaded the truck and the other had to lift and carry everything from the house, Trevor could hardly do that on his own. They said another guy was turning up in an hour, well 3 hrs later he did turn up. My husbands tool box was tipped over on the driveway, smashing the bottom of it and punching one of the wheels up through the bottom of the case, totally wrecking it. The box hit one of the loaders legs, this could have been much worse. It took from 8.30am to 3.30pm which seemed like a long time to load. When the truck arrived in Taupo the next morning, the doors were opened and it was just a huge mess with everything fallen over, steel beams for pallet racking had been placed at the top, loose and these had come down hitting our TV, which luckily had no damage. Boxes clearly taped as Fragile were placed on the bottom of stacks, no care was taken - luckily nothing was broken. Once again only 2 guys to unload (Trevor & Sam) but they did a great job in Taupo so no complaints there. Trevor is a real asset to your company.