Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Great experience"
"lovely friendly staff"
lovely friendly staff, everything well packed
5 Stars
I have yet to be contacted/informed of whereabouts of my shipment. Early days? supposed to have landed Fremantle West Australia last week 8th November
Terrible Communication
The communication has been terrible with your company. Our drier was left behind which I had to chase up, it eventually turned up one day and was left out the front of our house, without a phone call or email. We still have 2 missing items, a vacuum cleaner and a brand new rocking chair for breast feeding my baby. I have had no communcation as to where these items are, an apology or an update to what I need to do if these items are not located.
We used your service because when we had our items shipped from Australia with your company it was seamless and professional. This time round it has not been the case.
Kind regards
Anni and Jarod
"definitely deserving of a raise"
The guys who did the pickup in Christchurch were amazing, they went well above and beyond their duties and our expectations. Fantastic guys, very helpful, we really appreciated their support, definitely deserving of a raise :) 10/10
Two Boxes Left Behind
Two boxes were left in Melbourne but still happy with the service.
"Overall a good move"
Overall a good move. We had just the one breakage we need to claim on. This probably wouldn't have happened if our gear wasn't handled twice. Our quoter under estimated the volume of our stuff and it all didn't fit into the one container as expected. This lead to some double handling. But as I said at the begining a good move. The guys delivering our stuff were very friendly, efficient and courteous.
"extremely professional"
Brilliant service - extremely professional patient & good humoured team who helped. Thank you
"move went very well"
other than very late arrival ,the move went very well thank you to all.
"very mixed experience!"
I had absolutely excellent service from Deborah who quoted the job and liaised with me throughout. She was flexible and responsive and a standout employee. However after that things went a bit wobbly. On the day of the move while the guys were very helpful they really need to brush up on professionalism. I was moving out due to my mum's bereavement after 32 years in my house and didn't really need to hear the vivid, expletive laden (nxxxxr/mxxxr fxxxr etc), gory stories of their mate's latest MMA fight all morning. More concerning was that I kept hearing comments the van was not being packed properly and that their colleague "didn't know what he was doing". This turned out to be true when damaged item after damaged item was pulled out at the other end. When I looked in the truck I saw clearly labelled fragile boxes squashed under book boxes, and other boxes jammed in until crushed. Three items of furniture were also damaged, one beyond repair. I am actually too scared to open some boxes as I have already had bits of broken china fall out. Your off load colleagues (Sam and Ra) were more professional and focussed and did what they could to deal with a difficult and awkward situation. They also expressed concern - a number of times -that the load did not seem to be packed correctly. I cannot do much about the damage. I packed it myself and had my own insurance which is not worth triggering. I will say that the damage was not a result of my bad packing, or handling per se but there were definitely issues with loading as confirmed by two lots of your staff. All in all a very mixed experience!
Great experience with Conroys from start to finish, we were really happy and would definitely recommend to others!