Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others5 Stars
Had to call to find out time
"delivered at the time stated"
Destination country - Our items were delivered at the time stated, each item was placed where we asked for it to be and unpacked carefully, friendly staff, would definitely recommend
5 Stars
"poor service is off-putting"
I specifically asked if I could move from Wellington at a specific time and have delvery on a specific day in Auckland. If this was not possible, I told them to tell me so before I booked but I was assured it was OK. As I am in Auckland I paid someone to come and open up the unit for me where my household goods are stored. He was paid to arrive from half an hour before the promised time and for two hours after. By the time he left no one had arrived. When he called he was told they were held up in traffic which is a lie as it does not take 3 hours to get from Hutt Valley to Thorndon and the traffic was light that day. Lying is unforgivable. I then had to make other arrangements. When I rang to complain they promised me all would be OK for Friday. On Friday I took a day off work to open up but in the morning they rang and said they were too busy and could not deliver until the following week, leaving me with nowhere to stay over the weekend. I rang and gave you a piece of my mind but it took 3 attempts for anyone to ring me back. Eventually Fiona Conroy rang and miraculously I got a Saturday delivery. It did not reassure me to be told that I had been underquoted for the job as they had not realised it was an apartment (with a number like 1114/145 in the address part of the form I find this hard to believe). However after complaining you agreed to waive the extra fee that was intended. The guys who delivered were delightful and did a great job. They were the only part of the move that I was happy with. Lying is unethically, poor service is off-putting. My next move in three months will be with someone else.
"made everything work seemlessly"
A Fantastic experience, Conroy's made everything work seemlessly. Friendly and helpful at every stage of the process. I have already recommended there service to another family moving to Australia. If you are moving overseas then look no further than this company. All at a competetive price
"Very helpful"
Very helpful, fantastic service
"Great service once again"
Derek was great. Came into the store to assess what needed to be moved (one load of fittings to Auckland and one across town). Items destined for Auckland were picked up within a few days. Once I called to say that the other item was ready, he organised a pick up and I was phoned on Friday to let me know they would be there first thing Monday morning. Great service once again. Kelly.
5 Star Move
During the shift we dealt 5 of your staff and all but one were outstanding and very professional. The staff member who was less than excellent was obviously recognized as such by the other members of the team who appeared to be a bit embarrassed by his performance.
Overall the process was about as positive as shifting can be and the 4 other staff more than made up for the shortcomings of their colleague.
"super helpful from start to finish"
I couldn’t recommend Conroy Removals enough we moved from Perth to Christchurch recently and the service they provide is great. Vela our contact in Perth was friendly and super helpful from start to finish.
The removal men where great .the women I delt with before hand was not ,she forgot to send packing boxes and emailed me she would let me know what time truck would arrive.by 3pm the day before I had not heard and then had to ring up myself.the before was not great but removal was fine.