Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Overall good service and would use again"
"Could not fault the service"
Could not fault the service. Boys even removed packing before lifting imto position. Always got 2 invoices each month!!
"The most amazing customer service I have received in a very long time"
The most amazing customer service I have received in a very long time. Can't fault anything from initial consultation through to uplift, communication and delivery. Wonderful job thank you!!
"Couldn't have asked for anything better"
Excellent job on shipping/importing my motorcycle to NZ. Couldn't have asked for anything better. Thanks very much Conroy Removals
5 Stars
"Not enough cartons delivered"
Not enough cartons delivered prior to packaging Promised more but didn't arrive
"cope of the move was reassuring and responsive"
All round, very good service, Initial assessment of scope of the move was reassuring and responsive, packers very neat and easy to work with, and delivery was cheerfully done, though resources for moving in were somewhat underestimated. Very pleased that everything happened on time, as promised. Price comparisons with other quotes favoured Conroys, without loss of quality service.
"Great staff and very careful"
Great staff and very careful. Very surprised that there was no sack barrow for them to use (borrowed mine) Apparently the sack barrows regularly get taken from the trucks by ????? . Why not simply have them locked to the rails inside the trailer , and welded / marked with the rego for that unit . Its a shame that such a good outfit is a bit let down by not being able to equip the moving vehicles with good gear . It saves you time and money !!!! . The staff we had were absolutly great .
"delay with the arrival of the moving truck"
The one thing that weakened the experience was the delay with the arrival of the moving truck. We were advised to expect the truck between 8am & 8:30am but truck did not arrive till closer to 10am. Truck should have been on time or we should have been advised of the delay so we could adjust our plans.... Moving house is a big thing for us, even if its business as usual for Conroy... Keeping the customer informed costs nothing but goes a long way on the service measure and in terms of reputation and obtaining referral or repeat business. Thanks
"packing was excellent"
very efficient packing was excellent. Only one disappointment a panel on our cabinet was cracked but it doesnt show on the front side which is good.
"This delayed our move considerably"
Despite a quotation and request for plenty of team members to move us two men turned up and worked incredibly hard for 5 hours before we, the client, had to phone to ask for reinforcements when 4 were sent. This delayed our move considerably. However, the team were very cheerful and did an extremely good job considering our location. Craig and Ryan highly commended
On the Saturday when we had a second move a team were sent who were less than enthusiastic and made it very clear they did not want to do the job in hand my wife and son were upset by the language used
"credit to your company"
Bunny, Raymond and Eli were outstanding and are a credit to your company. We are very grateful to them .
Overall good service and would use again and recommend to others:
Positives:- Delivered within timeframe indicated- Everything arrived in perfect condition- Professional and friendly packing and delivery men
Negatives:- Forgot to send customs paperwork and i had to enquire as to whether there was any- Packed all my packages on one ship except 1 package which packed onto a different ship arriving 2 weeks later. Understand I purchased a shared container, but I would have thought they would try to get all items on together. Lucky it was non-essential stuff.