Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others3 Stars
4 Stars
5 Stars
"heard nothing"
Despite multiple calls (all went to voicemail) and e-mails, I heard nothing for two weeks between when my goods cleared customs (January 11th) and when the delivery guys called (January 26th). Delivery guys called on the afternoon of 26th, and said they would be around between 5-7pm. They never showed up that night and never called to say they wouldn't be coming. They called the next morning and said they will be there in the late morning. Again, they didn't show up within that time frame, and never called to say they wouldn't be there. The New Zealand side of the operation has really let the team down, I was super impressed with the Australian crew and the guys that packed and picked up my stuff.
5 Stars
Hi Gary and Fiona - Lily and Rob packed and moved our furniture, they were simply superb in every aspect and real ambassidors for your company! Please convey my thanks to them. Kind regards John
"The service was great"
The service was great the guys looked after us well, just disappointed it took almost 12 weeks for my shipment of household items and clothing that we really needed if not for that i would be your greatest fan...
"professional service"
Great fast friendly professional service as always.
2 Stars
The transport of our furniture between cities went well, however we experienced delays around getting an on-site quote which delayed our moving timing. Also, the truck arrived at the destination for unloading more than an hour after the time we were told it would arrive.
"4 hours later than the estimate"
4 hours later than the estimate for pickup, and 4 hours later than the estimate for dropoff. All of these hours were spent needlessly waiting at the removal location. I realise an exact time estimate is not realistic but I'd expect something closer to +/- 1 hour.
The actual moving part of the Conroy service was very good, the waiting was not.
"lawn mower was damaged"
Second time we've used Conroys to shift furniture from ChCh to Waiheke Island. Damage done during first shift and unfortunately our lawn mower was damaged during this shift.
"rushed"
Could have done with a hand unloading as driver and I rushed to get it done under log book hours
"Communication was a complete shambles"
Communication was a complete shambles. Staff and management need thorough training with the legal aspect of dealing with difficult family moves.
The joke being you, asking for our feed back on how our shift went with you when you let us down, when in fact we used ANOTHER company. I can say THEY were fast profficient and completely on to it.
The poor driver spent 1.5 hours trying to back hi HUGE truck dome a narrow curved road way. It things could be transfered to a somewhat smaller truck it would be good. The driver was seeriously stressed out.