Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"I would have rated you much higher if this damage had not happened"
2 Stars
When you are payining over $700 in insurance and have to claim and it cost you more because of poor packaking of the only things you staff packed, A TV which looks like it had been kicked and pictures whre there were 4 packed into 1 cardboard sleeve with nothing between them so that 2 end up smashed!!
"customer service was helpful"
Quote and booking process was smooth. Christchurch end was very good, 2 guys both friendly loaded the furniture with care. Palmerston North end was not so great, one guy on his own meant we had to carry most of the furniture to the house ourselves, just lucky my sons where there at the time, i don't think it is good practice to expect one guy to be unloading heavy couches etc on his own, health and safety wise, it's no wonder he had the personality of a dead fish. Overall though the goods arrived in good order and customer service was helpful when I called to check etd, some sort of online tracking would be an improvement for the future.
4 Stars
5 Stars
Great guys worked hard all day no problems
5 Stars
5 Stars
Very nice. And the response was quick.
4 Stars
Paid for export wrap on some items, which were blanket wrapped. Feel a refund on this aspect should be granted, also overall charge was expensive as the two men started at 8 am and finished at 1 pm, therefore feel a refund on the overall charge seems a fair compromise.
"not experianced staff"
I was under the impression the swing lift was both ends for the garage container but this woud have added an exra $1,100.00. communication not clear, Using work force people for loading and unloading when I thought I was using a professional service was not very good. Both ends the workers stated they had not done this before, they were nice but not experianced staff
"especially repectfully"
The young men Quentin and Raukawa were very friendly, helpful and especially repectfully towards my elderly parents and their possessions of being in the house for over 53 years.
5 Stars
"personal service"
Only pickup so far, goods are in storage ,All OK apart from damage to the barge board on our house.But personally contacted by a Conroy re this was great.,personal service.Other gripe was that after arising at 5 am to meet the truck at 8.00pm,it appeared at 1pm but with extra staff to help,This delay was communicated to me but was extremely difficult to contact the person at Conroys to find out when the truck would actually be there.
Hi David, Thanks for the opportunity to provide feedback. First off, your staff experiance was top notcch. Quoting in Napier was prompt and efficient and provided me with a price bracket that worked for me.
Brisbane end was also pretty good, with great email contact at every stage. Your Brisbane office was smart and new, but not very well laid out to deal with a lot of customers. There were three or four seperate customer groups in the office/reception and waiting times were way too long, considering the number of staff on site. Everybody was hidden out in a back office?
My only other comment lets your handling staff down. In Napier all my goods were bubble wrapped. Among these I had three clear plastic bins of goods, but two of these had been dropped and were broken, breaking the glass picture frames inside one.
I would have rated you much higher if this damage had not happened
Rod