Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"no training in proper lifting techniques of heavy articles"
"We're very impressed and very grateful"
Derek and the team were amazing - couldn't fault their work ethic, their efficiency and their attitude, nothing a bother, very helpful and positive even though a challenging job. We're very impressed and very grateful.
"extremely helpful"
The guys that did the move were lovely, and extremely helpful. The lady that did the quote (sorry can't remember her name) was very professional so from start to finish this was a great experiance, best move I've ever had (and there have been many)
4 Stars
4 Stars
Great service, thanks!
"lacking in regard to communication"
Delivery was fantastic when a more suitlable time was arranged rather than a two week wait as they werent coming this way. The team that came to unload the truck were great. I found that the organisation and management previous to that to be lacking in regard to communication and prompt delivery service.
"They arrived at the time they said they would"
We shipped our household from Dublin, Ireland, and the Irish company we used, AMC Removals were very slow (it took 11 weeks for our shipment to leave the UK) with poor communication from AMC (note this was a completely different shipping company and seperate from Conroy Removals NZ). AMC caused us undue stress - yet the NZ team at Conroy Removals more than made up for this as their service was exemplary. We were advised of the process once our items had arrived in NZ and Conroy took care of everything. They arrived at the time they said they would and the two men that did the delivery were very professional and helpful, even putting the heavy items (such as the washing machine) into the laundry etc. Would thoroughly recommend Conroy Removals and use them again, as they made a stressful move a lot easier for us, thank you so much!!
"made my house move so smooth and stress-free"
Everyone involved - from Kirsty who first took my call, right through to the guys who moved all my stuff (including A LOT of books) in 30+ heat were terrific to deal with. You made my house move so smooth and stress-free, thank you all very much. Will totally recommend.
"a lot of complaining"
Although the movers took good care of our furniture, one of them broke the foot of a table that belonged to the owner of the house we were leaving. Instead of an apology for breaking the table, he complained about a box being too heavy and rudely asked me what was in it. It was a medium box with books.
There was a lot of complaining overall about access to the upstairs flat in Mount Victoria, although I gave detailed information in advance about it.
"Excellent service"
Excellent service, very pleasant staff.
4 Stars
"such a hard working people"
An absolutely wonderful experience. What a great team of movers. They were such a hard working people.
The three young me who carried out my move were pleasant and very obliging. I did feel however that they had no training in proper lifting techniques of heavy articles. I had enquired twice before hand to ensure that the movers had experience in moving pianos and that I required it to be done with great care to protect the tuning etc, but it was simply bumped dowm the stairs and across the road as if it were a sofa etc, this was annoying and would be one reason I may be reluctant to recommend Conroys. I also asked since it was such a short move if Conroys would like to look at the proposed work first, but was told no. The guys turned up in a large truck which they didn't use and promptly said they wished they had bought a van instead as moving boxes and pot plants would have been much easier with that. The essence of employing someone to move your belongings is to find experienced people who will move things with care, otherwise we should just find 'anyone' to do it. I feel Conroys did not provide the care I expected considering the effort I had made to contact them ahead of time.