Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
90%
"arriving as promised"
"no communication"
Intial contact and quoting was great. However no communiation made regarding pick up date and time. Was told it would be Friday but we would be contacted to confirm time. No contact made and not picked up. Picked up the following week but again no contact made as to confirm day or time. Items travelled safely and were delivered with no damage. Better communication regarding delays/pick-up etc would have made the whole experience really good.
"The Team were very friendly and worked hard"
I am only able to give feedback for the packing up of our belongings and uplifting from the property. Our belongings are stored in a container until we purchase our new home in Nelson. We hope that we receive the same great service when our items are delivered in Nelson and no damage done to our belongings. The Team were very friendly and worked hard over the 2 days!
"Very helpful"
Very helpful, respectful and hard working.
"I was disappointed"
I found the driver to be forceful about payment, wanting to be paid by cheque which i dont use any more. I had given my credit card details over the phone when I booked truck. But because he was so insistent about getting a cheque, I had forgotten about the credit card detail that I had already given.
When I booked the truck I had specified that I needed a truck with a tail lift thing on the back which I was told would be available, but come the day of the move I was told it wasnt available as it was on another job. I said I would have to wait till it was free. I was dissapointed as I had pay my staff to sit around and wait for the truck to come.That was an extra cost of $140.00.
"I probably wouldn't RECOMMEND"
Whilst I have said I would not use Conroy again, I had no opportunity to say I might. Purely on our experience I probably wouldn't RECOMMEND them but I think it's more then Auckland office who were the cause of our difficulties rather than Napier.
Despite proper assessment by Conroy ...
No packers on day of uplift
Arrived late to uplift
Truck couldn't get up drive if loaded
Container too small so had to return next day
Some goods damaged by time off loaded 2 weeks later
Delivery and off load was smoothe and spot on time
ALL personal involved in the actual removal were lovely
"I was impressed from the start"
We moved from Gisborne to Havelock North. I was impressed from the start that your company Rep Nathan, came and looked at the amount of furniture etc that we would be moving, so was able to give us an accurate quote. We had regular updates from Laura-Jayne in your office and any queries I had leading up to the move, I was able to either phone or email and she was very helpful. On moving day, your driver Dylan and another man came. They worked so fast loading the truck. Dylan stacked everything in with a lot of care. Everything was covered and handled with care. They put our full freezer in last so that could be plugged in, in your yard overnight, so we didn't lose any frozens. The following day, I believe we had the 'A' team!! Dylan along with Antz and Josh. Yet again everything was unloaded and placed in rooms and garage with the upmost care and speed. We very much appreciated that your company and company representatives made our move so much easier. I wouldn't use any other company.
Many thanks Ngaire
"The helpfulness was excellent"
There were a couple of issues with packing but a lot of trouble was taken to put them right. The helpfulness was excellent and I would recommend the company.
"Excellant service"
Excellant service !
"I am sure you will not put this on your website for all to read"
Firstly one TV and bracket was to be removed and then on return re-attached to the wall. I presumed it would be taken into storage, not left in our garage where the builders wanted to work and the garage leaks Fpr that I paid $219.00. I had to find my own storage as there was no room in the Motel for it. I also paid $499.00 for a full AV reconnection on our return. That didn;t happen. I was tpld th person who did the quote had left. That was not my fqult - I had paid for the service and did not receive it.The day after the packers had been and the furniture had been all uplifted we returned and the house was unlocked. When the goods were returned they put boxes marked OFFICE in a bedroom.
I am sure you will not put this on your website for all to read.
Neroli
4 Stars
"All aspects were carried out seamlessly"
Thank you for making the international shipment of a valuable artwork so effortless. All aspects (custom crating, insurance, collection, packing, shipment and delivery) were carried out seamlessly and well inside the quoted time estimates. A very professional performance!
Many thanks for our recent move to Cooks Beach, it went smoothly from when Scott quoted to delivery by Friendly movers Peter and Ben, arriving as promised early morning the next day. Many thanks . Regards Tracey