Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
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The Auckland team is quick to respond with good follow up regarding the move. Deborah was extremely helpful throughout the initial process, Taupea has great follow up and was extremely helpful throughout the move and the claims process. The only item which I found disappointing was I didn't have all of the details regarding the insurance, specifically the details on the excess, but I did have the T&Cs which didn't state any information on the excess. Unfortunately, the information was finally provided to me after I made a claim and found out there was a surprise charge. Had I been aware ahead of time there would have been far less back and forth with Karen. However, Karen was excellent throughout the claims process and her work is thorough and quick.
The team on the ground in Auckland were fabulous. They worked very hard to get things uplifted and were friendly making them easy to work with. These guys were rock stars and you're lucky to have them on your team. I'm very sad to have to provide the overall experience rating of "3" because I believe the Auckland team deserves a "5 - Excellent" rating.
The team is Blenheim was on the opposite spectrum; it's surprising this is the same company. First things first, I couldn't find my decorative floor vase during my search; I eventually uncovered it hidden in the roses cracked at the opening and neck with a large hole gouged out of the side -- it is completely ruined.
We took care to clearly label boxes with information regarding which room each box belonged but the team unloaded multiple boxes in incorrect locations. For example, we found several kitchen and living room boxes in the garage, garage boxes in the study, and upstairs bedrooms, etc. Having just recovered from heart surgery this put a lot of pressure on my husband since I'm unable to lift heavy items for several weeks.
In addition to this, I was also surprised when one of the men told me to get him a cuppa. To be clear, I didn't offer beverages and don't feel it was my duty considering I was still recovering from heart surgery from the prior week and with all of our stuff was in boxes this would require strenous activity which I'm not cleared to do yet. He made a passive aggressive comment later on in the day reminding me I didn't get him a cup of tea which confirmed for me he wasn't joking.
One last thing, I've toiled about whether or not to disclose the last issue. I request confidentiality in my disclosure in order ensure our safety. In the early morning when the team first arrived, one of the older white men asked why we relocated from Auckland. I shared I was tired of living in a home which was packed tightly among other homes without any privacy. What followed shocked both of us, the man proceeded to make several very racist and inappropriate comments about Indians. I walked away from the conversation because I didn't want to hear this hateful, ignorant nonsense and felt unsafe in hearing these comments. My husband stated the man went as far as to say "I hate f&%$ing Indians". Given there was a Sikh on the team I can only imagine what this unfortunate young man has to endure while trying to earn a respectable living.
While the Auckland team has been helpful and thorough with excellent follow through, the experience with the Blenheim team would prevent us from using your services again. I have no patience for racism or sexism and hearing these ignorant and hateful comments on our first day in our new home blindsided us. If you have questions about these comments, please contact my husband who will give you further details.
I used this company in 2016 from Sydney to Auckland and thanks again to the whole NZ Team for making my outbound departure for this time, a stress free process, the two guys packing were excellent and took good care through to the end. To this point I await delivery in Sydney as I held the items short term till the property was available, there has been a little back and forth here to clarify delvery, points of access etc however we hope this will be problem free on delivery day next week, thanks once again
We might use your services again and there wasn’t facility for that on your survey. We might recommend you to others - but we would do that with cautionary advice - and there is no option for that in your survey. Overall, our delivery was not great.
Ours was not an easy delivery. Heavy kitchen units had to be carried up 2 small flights of stairs, and this was an obvious struggle. To give staff credit, they did not complain.
On the day of our delivery there was a storm and our kitchen was delivered in that weather. I was really concerned about potential damage to the kitchen (an expensive German kitchen), and asked the Senior driver if we should stop delivery and he said no. No drop cloth was put down for muddy boots on our new carpet. No detailed consignment note detailed the number of boxes we should be expecting. One cabinet had the back coming away and the driver didn’t give a stuff, telling me it was an easy fix. Water on Open ends of boxes appeared to be leaving marks. When the kitchen boxes are opened on June 17th, and if there is permanent damage or bits missing, please have your insurance ready.
I have used Conroys Removal previously 8 years ago when I moved within Tauranga and they were fantastic! This move was from Tauranga to Te Puke and to give the positives, the guy who was in charge was fantastic to deal with and followed my instructions which was great. But 
Sadly I have to share some negative feedback also based on the following:
1. booked time was meant to be in the morning, then called the day before the move and told that they would be at my house by 12 noon. They arrived at 1:30. We moved a few extra car loads just to try to get out in time.
2. There were 2 items which were broken - the handle on the chilly bin which I borrowed from my family. and a lamp which I didn't box up so they could see what it was - looks like it was dropped, it will be too expensive to fix so I might as well throw it out.
Hi got a chance to re-loacte my household from Hastings to Christchurch. Not only that I got a fairly competitive price, I was very pleased with the service I received from Nathan (Napier branch) and the awesome band of drivers-helpers who visited my house for loading. Even though the weather was horrible that day, but these boys were on their toes with no breaking from their work. A bunch of great people, very professional and very responsive. Highly recommended to my friends and family whenever needed.
The two removal people were so helpful and went out of their way to help our client move into their new home. Will be using your company again. Thank you so much.
No hassles , everything went well. Great service
Friendly, fast, efficient thank you.
This one of our best moves, (and we have moved many times!) the guys that arrived to move us were a great bunch very polite listened to all directions, (did not go and throw furniture any where that suited them) we had no breakages or scratched furniture. We would recommend Conroys to all as it was on of the most stress free moves we have had.
Kind Regards Helyn
Remember only one name if you want to removal services, that name is "CONROY". 100% recommended to everyone in my family and friends.