Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThey made it simple and went out of their way to make it less stressful
Always very efficient
Always very efficient, small hiccup with invoicing, nothing dramatic and quickly sorted, thanks to Brooke.
Nothing was too much trouble
The movers were excellent and nothing was too much trouble for them
The service was first class
The service was first class, from the first phone call, to pick up in NZ and to delivery in Queensland. Conroy was recommended to me and I won't hesitate in recommending them to any one I know who is locating overseas.
Professional, efficient and very helpful
The guys that delivered my belongings were professional, efficient and very helpful. Thank you!!
Great result and great communication
This is the 2nd time I have used your services and again a great result and great communication. Thank you very much for your help and experience.
I will use your services again
Regards Pete Mckee
Efficient, hardworking, very organised and made it fun for us!
Thank you Conroys
A very special thank you to Timothy and Jacob (our Moving Out Team) who were very professional - took care, efficient, hard working, very organised and made it fun for us. Great guys!! Appreciated your big efforts, care and attention.
Liz and Bruce
All round, it was a great experience
All round, it was a great experience. The correspondence from the team was very quick and helpful. The only minor issue was that the movers were over 2 hours late for the removal of our effects. This wasn't make or break for us, all we wouldn've liked is to have been notified of the delay so we weren't left waiting around.
Otherwise, no complaints! Thanks heaps for making it a stress free experience.
Wasnt kept informed of progress much.
Overall I loved the service, however, it was frustrating getting told someone from the pick up team will be in contact and they don't - Rachel was awesome in sorting things out. I was gutted to see a box clearly labeled as fragile on the bottom of heaps of other things in a container, however it may be been mostly protected by other items as only 1 item was broken :( Even though I was asked to check things were in the correct room, it is very difficult to check a pile of 5 or 6 boxes and then to discover a number were in the incorrect room :(
Would be 5 stars to be honest but ist a shame the team did not cover the bedding and couch (or anthing), our couch and 3x matresses were not covered with plastic bags as promised and quoted.
Now we have one ruined matress with dampness and grease/ black marks all over it, and 3x matress protectors damaged and will have to be thrown away as they were covered in black grease etc. Couch has marks on it as well.
The 'Administration' side of the move was very good- quote, arrangements, etc. The actual packing of move was excellent with one packer - a young blond woman on her own morning of second day, the others not really. The other packing was rather hit and miss with a mix of totally unrelated things in large boxes and selective not packing of things that did need to be packed. Both bedrooms were completely obstructed by very large boxes despite knowing that we were staying that night. The packers left earlier than expected on Day 1 and left the house unlocked. Fortunatety we returned after the pick up to find that 4 full SUV carloads of goods were left in an otherwise empty garage. Ladders, garden furntiture etc which could not have been overlooked.
Unloading at the new house was rather chaotic as the movers basically dumped about half the stuff randomly in the garage, at the end of the day making access and unpacking challenging not helped by unclear/inaccurate labelling of boxes. And quite a bit of "dumping" in the house.
On a positve note, we didn't have any damage from the move.
We have used Conroy to move successfully previously so have been frustrated and disappointed by our latest experience.
Conroy made my shift to the storage unit a breeze with having work in between the shift they made it simple and went out of their way to make it less stressful. Thank you