Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersService was great
4 stars
The packing and uplift in New Plymouth went well. The delivery in Picton went ok. I was very disappointed to discover on delivery that my desk had lost a leg and my clothes airer had also been broken. I will be sending pictures to Conroy shortly. This ruined my experience, which had been awesome up until then. It would also be helpful if the delivery truck was fitted with a lift at the back the same as the truck that collected our belongings. Would have made it easer for the delivery guys.
2 stars
As with any removal of items from a house, there is a pickup and delivery time. I did not want to know the exact time but it would help if someone could be more closer to the approx time. We were told the pickup was at 2:30pm and the truck turned up at 4:45 pm. Apparently the truck does not have any communication with the office, which makes it hard for the office to contact the truck. There is no cellphone in the truck we were told. We need to be avaialble for the truck to have access to sites so I thought we would get an update when the truck would arrive.
5 stars!
Fantastic service
Fantastic service. Would highly recommend.
4 stars
Seven broken glasses, a broken planter pot and one damaged dining chair (to date - we're still unpacking).. Not a bad result, considering two containers' worth of property was moved. The delivery team were disappointed at the result and commented that, with a mix of plastic storage bins and cardboard boxes, the bins should have been on the top, not bottom. Some of the lighter cartons marked fragile appear to have been mid-or-bottom stowed contributing to the damaged glassware.
Communication was our main issue. We were promised phone calls to advise pick-up and delivery times (or approximations at least). None of this occurred. As I was working through this period, this left us with missed meetings and frustrated customers. The communications could have been much, much better. If you promise a phone call, then make it.
It has been a pleasure to deal with Conroy
Conroy was recommended from a friend who used them recently for her move to Hokitika. The online support has been fantastic. The delivery team in Nelson were efficient, careful and really great guys. It has been a pleasure to deal with Conroy.
4 stars
Friendly and efficient
Team were friendly and efficient. Pass on our appreciation to the team.
Good move
Good move. Quicker than expected. The young man who did all the unloading was just lovely.
The service was great!