Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersVery happy with your service
5 Star Rating
Great professional team
Great professional team. Quick and efficient.
Thrilled with the service
After an initial misunderstanding we were thrilled with the service. Personnel were considerate, polite and very hardworking. They worked quickly and carefully and our goods were transported safely. A glass bowl was damaged but this was a minor accident. No worries.
Very professional
The lads were fantasitic. Nothing was a problem. Easy to talk to and very professional.
Excellent team
Excellent team. Very helpful, friendly and extremely careful. Thank you! Much appreciated! Excellent result.
Friendly, fit and energetic team
Very friendly, fit and energetic team.
3 Stars
Generally this was a good service, the rep was engaging and connected to the process. The charge was high for the relocation. The only issue was that on the day of the uplift from our house in Hawke's Bay the labour force of four staff as agreed to arrive with the truck, did not turn up for three hours, eventually arriving on site at 12 noon and promptly stopping for lunch.The poor truck driver who had been on site from 0900hrs as arranged did three hours of truck loading solo.This meant that my daughter and I pitched in to move our belongings around during the process and we were delayed in our own travel arrangements to return to Auckland. We eventually had to drive through the night arriving at 11pm at night rather than the planned 730pm. This was entirely due to the delay in the Conroy labour force. Quite dissapointing and very inconvenient. During the three hour delay I could not get an answer from any of my Conroy contact numbers, which was very stressful. I genuinely feel that our experience requires a proportionate refund to our bill as a gesture of good faith and customer relations. At this point, I would not currently recommend this service. The Hastings driver Steve and the Auckland crews were excellent.
Kind regards
Conroy Removals
Efficient and pleasant
Guys were a little fast at the end. I was unaware they had finished and ready to drive off and I was still vacuuming. Otherwise they were very efficient and pleasant.
Very careful with our belongings
Movers were great. They were very careful with our belongings.Communication from admin wasn't the best. We hadn't used movers before so it felt like there was a lot of assumed knowledge about what was involved/covered. We felt we were overcharged significantly on the move out to a storage unit quoted $1500 vs move in from a storage unit on hourly rate $560. A 3x price difference?!
Very efficient
The team who helped us were very efficient and they manoeuvred our furnishings up and around several sets of stairs. However, several of our furniture items were damaged. There were large scratches on a wooden desk, nightstand and a chip missing from our dining table. I didn't observe whether these objects were wrapped in blankets on the truck; perhaps if they stayed wrapped during the move into the home, this could have been avoided.
Takes the stress out of moving
Another shift with good people, great service and on time. Made the job look easy. Takes the stress out of moving. Well done. Thank you.
Both the Napier and Auckland teams were absolutely amazing. Took good care of my furniture. Great guys. I'm very happy with your service.