Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Really it has been so easy"
"I have used Conroys for both personal and business moves over the last 15 years"
I have used Conroys for both personal and business moves over the last 15 years. Conroy's staff have always been excellent. Drivers have always been prompt and proferssional. As far as I am concerned I will continue to use Conroys for all future personal and business moves.
"Any equires made to your office were answered immediately"
Any equires made to your office were answered immediately. Communication with both Stacey and myself were fantastic. While I was not present the day of the move, Stacey and Tayler said the guys were great. Thank you all very much and take care.
"A first and good experience with Conroys"
A first and good experience with Conroys. In particular the packer from wellington was excellent(Mr Latu?) efficient , relaxed and easy to have around.
Shirley
"careful of everything for the most part"
The men were most helpful, friendly and careful of everything for the most part.
One thing I would like to mention is their aparent lack of care for books.
We have many old and/or valuable books which although were not damaged were creased or buckled in the packing.
I do not wish any compensation as there was no damage but I feel you should know that more care could be taken when dealing with books.
5 Stars
"Very disappointing"
Very disappointing.
Communication was poor as Conroys never got permission from me for a removal time. I had wanted to be there so that everything was uplifted and I wanted advanced warning so that I could make the hour trip from town to oversee it. Conroys simply went and picked up the boxes and some furniture without my say so.
Of course in doing this they left off the biggest item on the quoted list...the bed. Insurance was acquired to cover the very expensive bed bought for a back injury, because I cannot afford to replace the bed if it was damaged in the move.
Effectively I paid an extortionate sum for insurance and a removal job that was incomplete.
After talking to the Christchurch branch manager - who was extremely unhelpful. Conroy's refused to rectify the problem. I used Conroys 4 years ago moving from the North Island to the South Island and I didn't have a problem. Maybe it's just the Christchurch branch that has issues. We will not be recommending or using Conroys again.
4 Stars
It was reported by the Heather at Coco Hills (final destination) in Auckland that cupboard pin claps were missing. She reported this to the crew who delivered the items. Please contact us to disscuss the matter as we had a full insurance cover paid for. Regards, Magdalena and Stewart
2 Stars
Since my last grumpy response I have discovered two additional problems. The carriers pointed out that a chest of drawers had pulled apart at the base, but assured me that it would be no trouble to repair. I took that to mean that they would repair it when they put it in place, but have since realised that they didn't. Also, in bringing the dog kennel up from the bottom yard they have chipped or cracked several tiles on the steps. The chips and cracks are only small, but very disapointing, as I have recently paid over $1000 to have all damaged tiles replaced and repointed.
As previously advised, I await your response on replacing the broken glass table shelf.
Helen Tait
5 Stars
I thought 2 small chairs were missig,butthey turned up. Please appologise to Tu!
4 Stars
"Just the lack of contact"
Just the lack of contact on the days of pick up and drop of was not what you guys said would happen. Was a bit dissapointed we had to chase you up to find out when the truck was coming and it didn't even arrive when said. So we had to contact you again, not the best for a first time mover, so I would maybe use you to transport items but may not move a whole house again. The people who should up in chch were lovely a d really friendly
Really it has been so easy. This was not an easy move to do for the family but I really didn't have to stress about anything as it was all taken care of by Conroy Removals.