Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"The staffs are very kind"
"I cannot speak more highly of Conroy Removals"
I cannot speak more highly of Conroy Removals and the excellent service they provided to ensure that our household move to the South Island went smoothly and trouble free. From the initial quantity assessment to the packers, the truck loaders and especially the delivery guys at the destination end, all of the Conroy people were fantastic and we could not have asked for nor received a better service. The Conroy staff did their job efficiently, carefully and in a friendly, customer focussed manner throughout our move, all of which served to put us at ease during what could have been a stressful time. There have been no breakages or damage that we are aware of (still have a few boxes yet to unpack) and the delivery guys happily took our furniture to whichever room it was required in despite a longer than anticipated carry from the truck to the house; they were absolutely brilliant. Thank you Conroy Removals; there will never be a second thought as to who we will use should we or anyone else in the family need to move again.
"took great care of our things"
Really professional, the movers were thorough, diligent, took great care of our things, packed it up extremely well into a storage shed and were friendly too. Much better than other companies I've used before.
"The guys worked really hard"
The guys worked really hard and were really helpful in placing the furniture in the right places in the right rooms. Ours was not a typical move so they made in a lot less stressful than it could have been.
"lack of communication"
The main negative was lack of communication on the actual move. We only got called the morning of the move about when the truck would arrive. Then in terms of delivery we werent called at all and we had tophone only to find the delivery had moved from one day late to two. Only after explaining we had no beds etc did the delivery move back to one day late
"They responded promptly and helpfully"
In the early stages of getting quotes it was your admin team that made the difference. They responded promptly and helpfully. Other companies, not so much. Then along came your packers and movers. They all did a great job. Thanks to you all.
"The online booking process was easy"
The online booking process was easy, fast and Conroys customer service were very responsive.
4 Stars
" made what can be a very stressful time that much easier"
This is the third time you have moved us, and each time the the whole process has been handled in a most professional manner. Your staff made what can be a very stressful time that much easier.
"You are the best removal company I have ever engaged"
It has been a pleasure dealing with a really professional company. You handled the shipment from Canada to my home in Wellington without fault. The team that delivered the 38 boxes to my home (Bailly and John) were very considerate and helpful. You are the best removal company I have ever engaged. Well done. Ken
4 Stars
Guys who delivered at Perth and packed in Auckland were excellent.
"furious"
We have used Conroys for various family furniture and goods transportation over many years and have always been quite satisfied with your service but on this occasion we are furious with what has happened to our Cream Linen sofa. When the sofa was collected I asked that is was covered in the usual plastic etc and I was told that this would be done in Porirua warehouse. It was wrapped with blankets to protect it on the way to Wellington. The plastic cover was not done and the subsequent damage with black marks and black grease type marks are extremely bad. This sofa was spotless! We are a couple with no children or pets using it so was in pristine condition. It even arrived with 3 of its 'feet' missing which were subsequently found somewhere later in the back of the truck. When we would not accept the sofa after seeing the terrible state it was in, the men lifted it to take down the stairs to put it back in the truck, one of them was holding the sofa by the skirt around the bottom! We are now here in our apartment without our sofa. I rang the Auckland office straight away to inform them what was happening and I was told that I would be receiving a call from them. I called back some hours later to be told that the truck still had not arrived back at the depot and that I would be called when it did. I am still waiting for that call.
The staffs are very kind and helpful.