Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Fantastic service from start to finish"
"patient with an elderly lady"
The men who packed and moved mum's things were couteous,efficient and patient with an elderly lady. They made it so easy. Thank you
"made the move unstressful and easy"
We were very impressed with the service we were given. Your staff made the move unstressful and easy. They were polite and very well mannered whi ch was much appreciated.
However, we have contacted Conroys to have the packaging picked up as was suggested by the carriers and we have had no reply! We look forward to having this dealt with very soon.
We woud recommend your firm to other people shifting.
Thank you.
Regards
Ray and Janne
this is a let-down after such a profession and easy move
"Thank you"
Thank you. Jay and team were great.
"happy with move overall but packing wasn't very good"
happy with move overall but packing wasn't very good, you protected things that didn't need it and left expensive tables and stainless steel fridges with no wrapping, also couldn't find bolts to put bed back together, should have been attached to bed frame.
"disappointed with the wrapping and packaging"
Whilst I did all the packing of cartons, I was disappointed with the wrapping and packaging of several items that was shipped. I have used Van Lines in the past and all furniture items were wrapped in bubble wrap and protected. I mentioned this to the driver who picked up the load and he noted on the shipping manifest that the leather lounge suite and the two pictures in particular were to be bubble wrapped in Napier. This was not done and the leather lounge suite has a significant rip in the back panel. The reason initially chose Conroy was to offer reciprocal business as Conroy had used Antonio Mews motel on several occasions in the past.
"overall very happy with experience"
Impressed at service but a little dismayed at volumes of packaging used by Robinsons! Nothing broken of course - but on previous moves where we've packed ourselves we've also avoided breakage with a fraction of the packaging. Don't want to sound cynical, but if we're charged on volume, I guess there's a business incentive there to pad it out...? But overall very happy with experience, both at the Robinsons and Conroy ends. Many thanks.
" turned up on time"
I had the two best guy's unloading and unpacking my containers. They gave five star service and went above and beyond for me. I cant remeber both there names but one was Dan, they delivered my container on the 28th of Feb to Oamaru. They turned up on time and had a very steep drive to contend with. Would definitely recommend those boys. Well done
" This is the first time we have been disappointed"
We have used your Company 5 times now. This is the first time we have been disappointed. On pick up in New Zealand we had one man to pack, he got late help, the pack was rushed and no completed properly, we phoned to express our concerns and were assured by the Depot Manager in Napier that he would personally oversee the completion and labelling of our property for shipment to Brisbane and Cairns. On delivery Cairns we had 2 great guys who were most helpful and could not do enough for us. We unfortunately found very poor packing - notably our TV set which was not wrapped just put in a large box with other goods THE SCREEN WAS BROKEN, it is damaged beyond repair. The second larger TV set was only wrapped in padded paper packing, NOT BOXED IN A TV CARTON! It has some marks, but luckily does still operate. We are very disappointed really, even the boxes I packed faired better. It seems the concerns I had on pickup were warranted and I think your staff need addressing - particularly about the lack of men and the obvious 'rushing' to get things done, resulting in the damage we received to our goods. We paid a large amount for this move, and expected better service for that. Office staff communication was fine, and staff we encountered in Australia were excellent.
"stress-less move"
Always nice to have removal men with a sense of humour! many thanks for the stress-less move
Fantastic service from start to finish, I cannot help but recommend conroys , they were highly professional, and the moving men Greg and Maungu were just awesome, the tricky driveway and small turnaround area didnt faze them one bit, hats off to you all!! Many thanks, Doug and Jill