Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"The job went well"
"I would have given it a 5 star rating however my couch has been left with black marks all over it"
I would have given it a 5 star rating however my couch has been left with black marks all over it (and it's a cream couch) due to the uplifters running out of plastic wrap. I was told that they had run out however that they would wrap the couches when they got to Christchurch. This was not done and the container arrived with the couches unwrapped. One of the couches has a big black stripe down the back with black fingerprints over a number of areas due to the guys picking it up. The guys were friendly and did go out of their way to get the couches inside though (which required the door to be removed and the legs to be removed) however I was dissapointed the couches were not covered.
"I have used Conroys many times"
I received excellent service. The workers who packed & moved me were wonderful. I have used Conroys many times. I would recommend them to anyone. Anna Black.
4 Stars
"my abysmal experience"
To recap on my abysmal experience at the hands of the amateur logistical efforts and unforgivable lack of communication by Adam Murdoch from Conroy Christchurch:
- 31/08/15 - Delivery arranged for 21st September.
- 17/09/15 - No further contact so follow up phone call made to Adam. Was informed the date appeared to have been changed to 22nd. Adam promised to follow up on Saturday morning (18th) and email confirmation of day so I could plan my movements accordingly. No email or other contact made.
- 21/09/15 - Phone call at 8pm from driver to inform delivery planned for late on 22nd.
- 22/09/15 - Delivery driver arrives with half of consignment. Says MPI items are not included.
- All client packed boxes have been consolidated into Conroy’s cartons. One box unaccounted for to date.
- 22/09/15 - Phone call to Adam who explains that the storage of the consignment had been split up and they hadn’t been able to locate the MPI items in time to include them on the truck. Informed Adam I was leaving the country for work the following day. Possibility of having someone else give access to the property if delivered before end of the week. Please explain given:
- Delivery arranged 3 weeks in advance.
- When this problem occurred (the previous day) no contact was made to inform me of the issue.
- No action was taken to arrange further delivery until I made contact.
- Agreement reached that Adam would make arrangements and contact me by COB with a plan for delivery before the end of week or ongoing storage at Conroy’s expense. No confirmation reached before COB. Agreed to email details as soon as confirmed. No email received, no further contact made.
- 25/09/15 - Phone call from driver at 03:40 AM Perth time waking me up to inform me of delivery in next two hours.
- Asked if I had a forklift available to unload the motorbike crates.??
- Had to make emergency arrangements to have delivery driver met at property.
- Details from my contact who met them at property:
- Only one motorcycle received!
- Motorcycle had to be unpackaged and manhandled out of truck due to no mechanical aids or truck hoist!
- Packaged in a manner that will almost certainly have damaged fork seals!
- Delivery driver and contact witnessed fuel leaking from overflow and found tank to be half full despite being completely empty on delivery to Conroy’s!! Why would there possibly be reason to put fuel in the bike?? (I am not near the bike at present, but will be carefully checking for signs of use since thorough pre-shipping clean).
- Where is my other bike?
I have since tried three times to call Conroy’s and not been able to reach anyone.
5 Stars
5 Stars
"much appreciated the efficient and helpful service"
Conroy subcontracted (I believe) to Price's in Dunedin, and the two guys, Nigel and Brett, were terrific. They came at 830 am and worked hard all day, even through setbacks in the assembly of the wardrobes and bed. I must ask Conroy to pass feedback to All Routes back in Belfast, however, that the peices required for the reassembly were not clearly packed or marked and in some cases we have not yet located key bolts, etc. Would request that a 'priority bag' system or similar be established by All-Routes, and it was only due to the persistence of Nigel and Brett that we have functioning bed and wardrbobes. I would be grateful if you would pass on my gratitude to Nigel and Brett for overcoming the difficulties. However, on the positive side, would report that nearly everything was packed sufficiently carefully to avoid the vast majority of breakages, with only one picture glass broken among many fragile items, so thanks due to All Routes for care and attention in that regard. On the New Zealand side, much appreciated the efficient and helpful service in the office and with communications, as well as the earlier than expected delivery of the shipment. Many thanks.
"I found the Salesman a little pushy"
I found the Salesman a little pushy. The bedroom boxes were all labelled 'Master' bedroom and it made it a nightmare when we intended to only bring back half the house especially when we specifically stated we were only bringing back half the house. The walls were scuffed and a light shade dented when moving furniture back into the house. Moving staff were friendly and easy to get along with.
"I would definitely use Conroys again"
The Staff I dealt with were professional, curteous, friendly and very helpful on every level. The delivery guys went over and above what I would call routine deliveries. I would definitely use Conroys again in the furure and would recommend your company to anyone wanting a removalist. Thank you for helping to make the export and delivery of my boxes such an easy task. Kind Regards Julie
"On the whole, a great job well done"
We were very impressed with the speed at which the guys packed our belongings and loaded the truck. Our move was a big one and Gary did an amazing job to get everything packed into the truck and trailer. While there was a little bit of superficial damage to some items of furniture, which we fell is to be expected, there was no serious damage to anything. Our only complaint would be that the packers could have labelled the boxes better so that we could identify what was in each box without having to open them up to find out. Some boxes were not labelled at all. We still have not managed to find the high chair and a clay pot, despite opening up all the household boxes and most of the garage boxes. Some household stuff has been found in garage boxes, which we have found a little surprising, so we are hopeful that the high chair is still in one of the garage boxes yet to be opened. On the whole, a great job well done.
"Very impressed"
Very impressed with the speed , care and efficiency of the driver and packers, please pass on my gratefullness to them
The job went well and the contact with the people in the office was very good also.
Truck guys were very nice.
Regards
James Kerr