Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"appalling customer experience"
5 Stars
4 Stars
"straightforward communication from start to finish"
I would like to thank Conroy for not only removing our household belongings but also removing the stress away from the whole operation. In summary, Conroy's are very easy to deal with, great communicators, no messy ping-pong emails, very straightforward communication from start to finish. I will definitely recommend to others.
5 Stars
4 Stars
"excellent communication"
What I have liked most about our experience with Conroys to date is the excellent communication each step of the way. We've always know what stage our container full of our belongings is at, and it was great that it cleared customs and quarantine without any hassle and incurring zero additional charges.
"really easy to get along with"
The guys were brilliant. We left a property that was multi-level and moved into another one that was similar. Along with there being lots of stairs at both properties and a shared driveway at the new property these guys were just absolutely professional. All three of them had great attitudes and were really easy to get along with. Thanks so much for having great staff. Will definitely recommend to others
"The online forms makes the process so easy"
The online forms makes the process so easy as it reduces all the stress for paperwork. I would also like to commend Nicky Bourke from the Wellington branch who added so much value and Raymond Laursen who went out of his way to book the moving at short notice. Ryan who drove our things to Hamilton was so accomodating and people friendly.
"professional throughout"
Second time I have used Conroy Removals. The guys worked hard and were professional throughout. Thanks
OK, so I picked Conroys because last time you did an excellent job, so I didn’t even shop around this time.
I contacted your business on 9Feb requesting a quote, and got an estimate that day from Kirsty Lowther, to which I confirmed I wished to proceed that night and requested confirmation of assessment visit and that pickup could be done on the Wednesday as requested. Kirsty replied she would have to check and I heard nothing further that day (Friday). On Monday I tried the call number numerous times to only get transferred to Isabella’s answer phone each time. I finally got hold of Kirsty to get a confirmation at midday that pickup on Wednesday would occur (no time left for the assessment visit now), then got the quote that night (which didn't accurately reflect the amendments we discussed on the phone to the contents) but I accepted immediately. Still no confirmation of when pickup would occur…
During the discussion she advised she didn’t work Friday afternoons.. perhaps forwarding email boxes to staff that are there might be considered to improve customer service…
On Tuesday Taupea Semu contacted me saying I needed to complete paper work immediately, which after discussion over the phone she confirmed I had actually done everything correctly and the job was not setup correctly in the system. She promised to update Kirsty and that someone would call me that afternoon to confirm pickup time the next day.. no-one called. Wednesday morning sitting with a pile of boxes, and no truck, and after a few more calls to your 0800 number (again no-one answers, just Isabella’s answer phone), I called through to the Dispatch centre in Auckland and spoke to Gary to ask when pickup would occur… not booked in or scheduled… he managed to divert a truck and a couple of nice guys to whip around and pickup my gear, take it away complete the inventory and send me a copy… no copy was ever sent.
On Friday 17th Taupea was in touch with the invoice which I paid immediately.
After hearing nothing at all after this I sent an email to Taupea on the 27th asking for the inventory list and an eta for delivery… no reply after a week. I had contacted Taupea rather than Kirsty because I had no confidence Kirsty would actually reply based on earlier interactions.
The following Monday I called again and actually got to speak to a real person (sorry can't remember the name) on the phone at Conroys, who advised my stuff was in CHCH. A quick reply call and we confirmed delivery date of the 9th and the location. I was advised that there was some water damage to the boxes.
Today (the 9th) a very embarrassed driver (Vaughan) delivered my load to Dunedin, mattress base ripped, speaker bases damaged, numerous boxes soaked and crushed from the effects of water damage.
All in all this is the most appalling customer experience I have had in years… Gary, the lads that picked up in Auckland, Vaughn the driver in Dunedin were excellent and very courteous, but collectively the total service from Conroys is unbelievably incompetent.
I am very interested in your reply to this sequence of events, and at the VERY LEAST you give consideration to some form of compensation. I took insurance with my own insurer but obviously that will not cover the excess, the frustration, and the loss of photo albums and other items that insurance does not cover from the damage suffered at your hands…
Regards
Warren