Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"All in all is was a great experience"
4 Stars
4 stars
"thanks for a trouble free move"
thanks for a trouble free move. I appreciated that the truck arrived exactly when it was expected. nothing was too much of a bother for the pleasant guys who handled our stuff so professionally. we haven't unpacked everything yet but so far everything is 100%
4 Stars
"I won't recommend Conroys on my experience"
The office staff and pre move contact were super and I felt confident things would go well. Wrong. Although strong, the movers dropped my bed breaking a section of wood off. When confronted, one mover tthen denied they had done so, even though it was heard by all people helping me move. If they had come to us immediately and admitted it, plus shown me the broken piece, we would have thought more of their service. Once at our destination they unloaded and placed large items covering the side door of the garage so it couldn't be opened. When this was pointed out the attitude of one mover was defensive and a little surly. They put a chest of drawers against a bedroom wall with the drawers facing the wall. It wasn't going to be the final position for the drawers (because the bed had to be fixed so furniture was placed in the other room to leave space) but it still would've made sense to leave acess to the drawers. Although every box was labelled with its destination room ie bed1, 2, kitchen, garage etc they didn't bother to read labels and put things randomly unless directed by helpers. So it goes on... but it wasn't all bad. The 'leader' was friendly and polite, although as he was in charge of the move, as 'boss', he should have overridden the attitude of the surly employee, and admitted mistakes were made and apologised. All family and friends present during the move were amazed by the above events and felt sorry for me choosing Conroys. Shame. I won't recommend Conroys on my experience. The 2 stars are for the office staff. They actually deserve more but it's an overall rating. As for ticking the box on this review for a response from management, hopefully these reviews are read and acted upon regardless of a box to tick.
"not impressed"
The two young guys were pleasant to deal with but I was not impressed to see the way they treated our furniture and our home.
The entertainment unit was damaged and units were moved with drawers in place and these were opening and being slammed shut. The wall in our house was gouged as they tried to move the first set of drawers and our beautiful wooden floors in the front entrance way were scratched. They said nothing to me about the damage.
3 Stars
"Lack of communication & long delay"
Lack of communication & long delay. Unable to contact local office - phone never answered. We paid for a complete service including unpacking of goods but staff were in a hurry to get to another job so only basic unpacking was done.
"Incredibly hard workers"
Jason and Charlton were excellent. Incredibly hard workers on a very difficult access site. Well done to them.
Their job was made a lot harder because the wrong truck was sent. 3 times I told Conroys to bring a short wheelbase truck to get up the first steep concrete drive but they sent an old long wheelbase truck with very poor lock resulting in the boys having a much longer and steeper carry. Thats the only reason /i gave a4 star instead of 5 because this mistake cost me money as the job took much longer than it should have.
Rob Duckworth
2 Star move
We have used Conroys to move us to Rotorua and then back to Tauranga, both times we found the experiance excellent. The boys were into the job, tidy and respectful. But with this move from Greerton to Papamoa the driver was fine but the other guy who was a temp was slow, would be on his phone texting all the time could not lift items Mark had to help. We feel that the invoice was not much less than what we paid for the first two moves that were to and from Rotorua, and the amount of furiture nad item we had to move to Papamoa was half the amount of the to and from Rotorua shift.
We still have to move back to Greerton from Papamoa in the next few months once the renovation at our Greerton home is complete.
I will pay the invoice on line tonight once I have heard back from Conroys
Kind Regards
Anthea
"Took care with our furniture and where very respectful"
Wonderful young men, they got on so well with my family. Took care with our furniture and where very respectful. Can't thank them both enough for all they done.
You are lucky to have such a team of very hard working friendly workers. And I do mean mean workers as they work their guts out to wrap and load all that awkward stuff. Personally I think you ask too much of them and then at the last minute you come up with some more workers to help them out as the time is getting critical. I don't know about the legal timelimits but I wonder if you are sailing close to the wind.
All in all is was a great experience to deal with your staff in the office and your workers on the road. Thank you.
Cheers
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