Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
"Staff on both ends were polite and professional"
"All was arranged in time and in professional manner"
Great service. All was arranged in time and in professional manner.
The only problem I had was misscommunication for payment for storage in Auckland. I was willing to pay the storage by invoice as I had no automatic debit order payment ability at my bank. It took several emails back and forward to convince your company to do so.
Other than that - great service - thank you
"respect to our goods was top notch"
Your movers are excellent! The respect to our goods was top notch. You should be proud of the team who did our move!!!
"Overall a shocking experience"
Overall a shocking experience, poor service in Sydney with items left in cupboards and goods damaged through carelessness and neglect. The delivery team in Auckland were great but the office support staff were hopeless and even though we had items both damaged and missing we were the ones that constantly had to chase to get the issues resolved, and it felt like no one at Conroy cared, even when eventually were forced to escalate our complaint to the general manager based in Napier.
5 Stars
"great communication pre delivery"
Friendly and helpful delivery driver and great communication pre delivery, thanks
"took the stress out of our retirement move"
Can't speak highly enough of the team at Conroys - from the first contact, to receiving the quote, to the packing, pick up, and delivery, the service was exemplary. All staff were professional and friendly. They took the stress out of our retirement move.
"made the process easy from the outset"
We were recommended Conroys by some friends and from the first contact with the reception person we were impressed with the efficiency of the service. She (Penny) made the process easy from the outset. The person who came to do the quotes (Derek) was also efficient. He was very informative and got on and did the job he came to do. Communication processes at all levels were excellent. Then came the team on moving day. Talk about an awesome group of men - (Graeme, Adam and Simon). They were friendly, jovial and easy to get along with in a stressful time. They worked well as a team, supportive of one another, were organised and knew what they were doing. They were strong, aware of health safety requirements and represented the company well. We liked the labelling process and the various levels of accountability. Thank you to all who were involved and we trust our move at the other end will be as smoothe and stress free.
"staff on both ends were friendly and helpful"
I was very happy overall with Conroys. I did however have to follow up a few times with the Auckland office to check the delivery date. The delivery staff didn't seem aware of the exact day I'd been given and called me the day before. But we easily rearranged delivery for the next day. All the staff on both ends were friendly and helpful when I did get in touch.
Staff on both ends were polite and professional and worked quickly but with care. Arrived on time and managed expectations well. Have already recommended to others.
Only challenge was related to uploading large scanned documents for administration.