Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Great service thanks!"
4 Stars
"We found the team excellent to work with"
We found the team excellent to work with - Reece, Jason, Conroy, Michael (the the great van packer) and Son who filled in for Reece on the delivery day. They knew what they were doing, were flexible and good company. It will take us a long time to open all the boxes but so far everything we have opened has been in good order.
"The service was absolutely efficient"
The service was absolutely efficient. Pickup was promptly on schedule and delivery was prompt. I was totally satisfied.
"One opportunity for improvement"
One opportunity for improvement: Phone answering and etiquette needs to be uplifted. My Ph experience in
AKL. often no one answers and goes to a message which is frustrating.
Chc: Phone answered then when conversing with your staff I find long periods of silence whilst the Conroy person is doing something. Say something to your cutstomer like: I just have to look up something on the computer and do you mid holding on for a wee while. or something to that effect. Don't leave you client wondering "what's going on, why is he not saying anything, did he leave me hanging?
"Thank you for chasing up the mysterious missing items"
Thank you for chasing up the mysterious missing items - sofa legs and bed bolts!
Gina
"fabulous move men on both trips were awesome and very helpful"
fabulous move men on both trips were awesome and very helpful
please thank them all again for us
4 Stars
"Nothing was a problem and they gave us piece of mind"
We had to change moving dates with only two days notice able to be given. Nothing was a problem and they gave us piece of mind to the extent that the move happened without a glitch. Great communication from office
5 Stars
"friendly team and exactly on time as they stated they would be"
friendly team and exactly on time as they stated they would be. very good service//// only problem for me was an ornament that i had kept away from all of the gear to be moved as i knew it would break. however on our return i found my ornament - dragon coming out of a jar was smashed .....not only that but it was under pots pans and our toaster. my brother who passed away 13 years ago made it for me, so i was extremely upset to find it in this way. also a picture he had made for me was folded up into a ball and is somewhat torn. a large dinner plate was also broken. so i would just like to remind your movers that it may some items may not look like much to them, but to the owners they may be irreplaceable.
"I will use Conroy again and recommend the company to others"
Derek Purver was excellent to deal with. I live in Australia currently, he dealt with a friend in Chch on my behalf and did a few extra little jobs to help move my belongings smoothly, that he didn't have to do. He went out of his way to help and because of him, I will use Conroy again and recommend the company to others.
Great service thanks!
I appreciated the on-line forms which simplified the application, but I found it tricky to actually find thlinks to the forms in your emailed documentation. This caused me some delay in getting forms back to you.
We were most grateful that you were able to respond to our needs at very short notice, and delivery to Southland was very prompt.
All items arrived and were checked off correctly.
Thanks for a good move.
Nigel and Helen