Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Quick and efficient"
"Fast efficient delivery"
Fast efficient delivery, friendly staff.
"Prompt service and punctual"
I am very happy and satisfied with the service provided by Conroy removals. Prompt service and punctual. However your counterpart in Muscat is not up to standard. I had a very tough time with them. My shipment was delayed by over 30 days and there was no proper communication.
"handled with ease"
Packers and movers were very friendly and professional. Our access was difficult but the move was handled with ease.
Thanks.
"the whole process was very easy"
This is the second time I have used Conrys, the whole process was very easy. I had the same team who removed and delivered my goods. They were very polite, friendly and made the whole move very easy.
Great Service - thanks
5 Stars
"lack of one to one contact irritating"
I found the lack of one to one contact irritating. I'm not sure how many times I had to complete varying forms. While you are reducing internal costs don't forget the power of personal contact. I was dealing with a young woman at your end and asked her to call me. Contact continued directly via email however a quick phone conversation would have been reassuring. Not once did she call me. I also needed a response to an email sent at Easter which took a phone call to Steve in Napier who was very helpful. The defence from the same young woman was that it took her 3 hours to read her emails on the Tuesday after Easter. Customer service is so important. Strangely the packers and did not pack a number of items and had truck had to come back to collect them. It makes me nervous as to whether I will see those items again. Overall the team that came to the house were on time and were friendly. Some processes were very good. Interesting I've asked for a response and you ask for an email address. Where a quick call would be much appreciated.
"well packed and unpacked"
Great service. Friendly staff, well packed and unpacked, we have no damage. They worked quickly and the guys were really nice
"never had any hassles and always have had great service"
You guys are great this is the 3rd time I have used Conroys to move back and forwards and I would keep using you guys and definitely recommend you. I have never had any hassles and always have had great service. Thanks conroys
4 Star Move
As there were a number of items broken or damaged when your people were unpacking the main items of furniture, I was a little disappointed that they were very keen to leave before all the boxes were open as further problems were subsequently observed, although I appreciate it took quite some time before we got around to opening everything.
Dylan and Adam were a real pleasure. Friendly, cheerful, helpful and very careful with my belongings. Quick and efficient, would have them back in a heartbeat.