Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"very happy"
"The whole process was pretty average"
The Christchurch delivery guys were great, but organisation was not so good. We asked to be called a day or two before pickup and delivery to confirm times. This was noted but didnt happen. Unexpectedly picked up a day early so rescheduled time off work but they arrived 3hrs late. Not all items arrived on same day so needed more time off work. Called the office to ask where rest of furniture was, response was cold, abrupt and unapologetic. The whole process was pretty average.
"worked very hard"
Your staff were most helpful and they worked very hard.
"cannot think of any area you can improve"
This is the fifth time that you have moved us and each time we have been extremely happy. David arranged our other four shifts and please give him my best wishes. In response to your query below, I cannot think of any area you can improve...
"damaged the fence"
The driver drove into and damaged the fence of my new rental property. Waiting to hear back from someone that this will be fixed. The back of my bookshelf has been split down the middle. The handle for my fridge has been broken off. The uplift crew had not been informed that they were to pack as well so had to wait for boxes and delivery delayed.
"No improvement required"
No improvement required evrything went smoothly
"excellent in every way"
I think the removal team were excellent in every way. I would use them again, anytime and have told many people!
Thank you to all concerned....
"very efficient"
I found every member of the team involved in our move very efficient. The only problem we had was with the delivery of our items being 3 hours late. We were advised that they would be there between 10.30am and 11.00am, however they didn't arrive until between 1.30pm and 2.00pm which was a bit of inconvenience as we'd both taken time off work based on the advised delivery timeslot.
"took the load off my shoulders"
Thank you for your prompt response to my request at short notice. You took the load off my shoulders.
"Very simple and easy to use"
Very simple and easy to use . I was amazed at the efficiency , communication and service . Thank-you
"easy to work with"
Very efficient and easy to work with
"our move was excellent"
On the whole, our move was excellent. Megan did an amazing job packing up all our fragile items. Just a couple of areas that we weren't as happy with - there were quite a few items left in our house like the towels we'd used that morning, bathroom items which weren't packed and we had to go back to retrieve. If we needed to take these things ourselves, that would have been fine, but we had understood that everything we had used in the morning would be packed up and brought to our new home. The other issue was that the toilet cleaning brush was packed in with all the other bathroom items but it still had some liquid in the bottom, which then went right through the box.
Other than those minor things, we were really impressed with Conroy's services and wouldn't hesitate to use again or recommend to others.
I was very happy with your service - thank you. Pick-up and delivery staff in Sydney and Wellington were extremely helpful, professional and kind, and Annalise in the Sydney office was excellent when I was considering which items to ship. The only hitch in the entire process was the difficulty contacting operations staff in Wellington about a delivery time. Overall very satisfied and would recommend - your people are really great.