Customer Reviews

We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.

4.4 from 18,125 reviews

91%

Of clients surveyed said they would use Conroy Removals again

90%

Of clients surveyed said they would recommend Conroy Removals to others

"I would have been happier if your invoices showed details of the expense"

Review for Moving Locally submitted on 24/12/2015
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Feedback:

I would have been happier if your invoices showed details of the expense. Also the chain of command had not informed the delivery people of the contact person to receive my belongings.

Response from Conroy Removals:
Dear Angel Thank you for taking the time to provide us with your feedback. Your comments have been well noted and passed on review. Kind regards - Conroy Removals

"Very good service"

Review for Moving to NZ submitted on 23/12/2015
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Feedback:

Very good service from Nicole and prompt responses, and also additional assistance when we had to send some more items back to NZ.

"Guys were great"

Review for Moving Locally submitted on 23/12/2015
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Feedback:

Guys were great. It was a long shift needing two truckloads. 

Response from Conroy Removals:
Dear Carole & Robert. Many thanks for your great feedback, we are very pleased to have been of service. Kind regards - Conroy Removals

"A good service"

Review for Moving Locally submitted on 23/12/2015
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Feedback:

A good service and everything arrived back intact except for 4 stemmed wine glasses - three from our best set and one ugly one. I suggest pack your own stemmed wine glasses or Conroy review methods for packing these.

"great seamless move"

Review for Moving Around NZ submitted on 22/12/2015
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Feedback:

Awesome guys, extremely helpful, friendly and very professional and that was in both Auckland and Hastings. The only gripe I had was the lack of communication from the dispatch team in Auckland. Not been contacted as to a time for uplift was stressful, and I feel unnecessary. Yes they are busy, but I also had things I needed to plan for and the lack of contact and me having to make phone calls did add a lot of pressure. But other than that was a great seamless move and I do appreciate that. Thank you.

Response from Conroy Removals:
Dear Trina, Many thanks for completing our customer review and providing your feedback. Unfortunately we are very aware that our level of communication is not where is should be. It does get compounded at this time of year with heavy workloads. The good news is we are currently testing some new technology which will provide significant assistance moving forward. Have a very merry Christmas - Conroy Removals

4 Stars

Review for Moving to NZ submitted on 22/12/2015
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4 Stars

Review for Moving Locally submitted on 22/12/2015
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"Communication around timing could have been a little better"

Review for Moving to NZ submitted on 22/12/2015
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Feedback:

Communication around timing could have been a little better. I had to chase people to get an idea of when my delivery would be.

4 Stars

Review for Moving Locally submitted on 22/12/2015
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4 Stars

Review for Moving Locally submitted on 22/12/2015
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"we had several items that were damaged"

Review for Moving Locally submitted on 22/12/2015
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Feedback:

we had several items that were damaged, and i realised that you expect some of this , but when you give the people a birdcage to transport you do not expect it to come back in a state that it can not be used or even fixed. i rang to tell the lady this and she said that the manager would ring me. this has not happened. i strongly feel that this container was repacked or contents moved in some way as things did not come off in the order that they went on.

the guys that moved us were great, and i watch their packing and they did really well, so not sure what happened in between times. the load when it came back was bery loosley packed and some items that had arrows pointing up were upside down.

 

Response from Conroy Removals:
Dear Sharyn, Many thanks for taking the time to complete our customer review and provide us with your feedback. Please accept our sincere apologies for the damages sustained to your goods. We strive hard to deliver a great customer experience and are dissapointed to hear that we have not acheived it in your instance. Your file has been passed over to management who will be in direct contact with you to resolve. Wishing you a Merry Christmas - Conroy Removals

4 Stars

Review for Moving Locally submitted on 22/12/2015
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