Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"communication need looking at"
"made what could have been a stressfull day so easy"
Thanks to the lovely young team that helped me move last Friday to my Retirement Village. You made what could have been a stressfull day so easy for me. Very professional and efficient. Many thanks.
"very professional"
Jay(?), The team leader on our job, was excellent and very professional
"impressed with the efficient and capable way our removal was done"
We were very impressed with the efficient and capable way our removal was done and also with the communication about the whole venture.
A couple of items broken on the journey took longer than we expected to fix though.
4 Stars
5 Stars
"helpful"
Fast frenly and helpful Thank you
5 Stars
"This is our fifth move with Conroys"
Our overall experience was good but there were a couple of things. Some things were left behind but were quickly picked up when pointed out. Also marking of boxes with items wasn't accurate and created some issues trying to find things as we didn't want completely unpack when first moved into our new house.
Still overall we are very happy with the move and service. This is our fifth move with Conroys.
5 Stars
"added a bit of fun and laughter"
Moving again within six months the decision to again employ Conroy was without question. Both times it was a great experience with such efficient personnel who made it a stress free day and also added a bit of fun and laughter. Well done Conroy and I can highly recommend your services.
"several items of damage"
I was initially very happy with all aspects of the move. The first contacts were great and staff I spoke with could not have been more helpful. Great communication, keeping me informed at every stage of the preparation. The staff who turned up on the day were very helpful. At that stage, I could not have been happier with how things had gone.
When I got to unpack at my new home, I discovered several items of damage, i.e.1. A large wooden bookcase had obviously been in transit upside down as the ornate moulding had been bashed and broken in several places.2. I left items of a rare and valuable dinner set for your 'experts' to pack as I was informed that you would not insure any items you had not packed. (I had previously transported this dinner set all the way from Ireland without mishap.) When I came to unpack it, one of the dinner plates had been smashed.3. An inexpensive wine glass was broken,
I thought I had insurance, but when I informed your office of the damage I was told that I did not have the correct cover, i.e. limited cover.
Before the move I had taken insurance cover on advice from your Auckland office. I had been given an incorrect estimate in the first instance so I spoke directly with your office and was led to believe that the term 'limited' related to a dollar value.
Consequently, my dissatisfaction, relates to;1. Bad advice in respect of the insurance cover.2. An instance of poor packing of a special item, and 3. Insufficient labelling as to the correct upright positon which caused severe damage to the bookcase.A pity, because it ruined what otherwise was a very good move experience.
Conroys were late picking up my goods and consequently I missed the ferry. They were also late dropping g off my goods. I was inconvenienced as when I tried to find out when they were turning up on both occasions I couldn't get a clear answer. Their time frames and customer communication need looking at.