Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"absolutely wonderful"
"turned up as promised"
We were most impressed with the service we received especially from the guys who picked up and delivered our belongings. They turned up as promised, at exactly when they said. They were efficient and left no stone unturned. They certainly took any concern on our part upon themselves from start to finish. We couldn't recommend them enough.
"good experience"
Hello
We need a 'Maybe' option for questions 2 and 3. I felt the customer service from the Delivery and Sales people was excellent. However, your Operations people need to work on their communication and organisation skills. I could not get hold of Peter when the truck was late, there was no answer and he did not return my calls after leaving a message. The truck was meant to be on-site on Wednesday October 5th between 8:30 and 9am but did not arrive until closer to 11:30. When I was talking to the lads loading the truck, apparently they had been waiting all morning to get assigned a job! It sounds like there is an element of disorganisation in the Auckland operations. The same could not be said for the Hawkes Bay people - they were very good. All of the delivery people were good at both ends, as was the salesman (Scott) and customer support (Pea) and the Hawkes Bay operations guy (can't rememer his name sorry) - I wish I could say the same for Peter in Auckland Operations but I can't. We got there eventually which was good but moving is a stressful experience and I believe there is some work to be done there. Other than that it was a good experience, there was some minor damage to a couple of the larger pieces of wooden furniture but that is to be expected. Thanks for the good move!
Thanks, Andrew
"movers arrived exactly when they said"
Our movers arrived exactly when they said. They worked quickly and were very careful. They were polite and communicative. At the property where we moved to we had some challenges getting the sofas into the house and they were very helpful; removing the front door and then the legs of the sofas to make it work. We were extremely appreciative. It was a very good experience. Thanks!
5 Stars
"fast and efficient"
The guys were fast and efficient. They worked damn hard on a very hot day. Best movers we have used.
"2 x moves with conroys"
I have has 2 x moves with conroys and the first was perfect! The second was odd because there was stuff left behind, and no communication about it. However when I called a plan was in place to complete the removal. I am checking today that this has been done.
"Timing of pick up and delivery were exactly as planned"
Doug at Tauranga branch very helpful - provided boxes, paper etc to pack.
Removal team very good and I felt they were careful with our possessions - involved loading on to small truck and taking up windy driveway to long haul truck
Driver (Phil) were helful at both ends of the move
There was one young, inexperienced member at Wanganui to assist with unload
Got a call from Sue (Tga depot) on the day of the move for my day before the move call to see how things were going - so seemed a bit disorganised
Timing of pick up and delivery were exactly as planned
"quite distressing"
was very happy with the customer service side of things however on the packing front we had several residents waldrobes and bed side drawers missed, when we figured this out we had to return to the care home ourselves and pack up what was left behind, making an already extremely busy time more stressful. it was quite distressing for the residents concerned thinking that their things had gone missing. thanks.
5 Stars
"Careful and nothing to much of a problem"
Your guys were great. Careful and nothing to much of a problem. I did not carry insurance as the distance of tne move was only 1km. so careful was very important. Thanks for a very good effort.
"we had some damage"
we had some damage which could have been prevented.
I would like to single out the two men who delivered our container they were absolutely wonderful.