Customer Reviews

Fast, sufficient and friendly service, thank you very much

Such wonderful packers - friendly, fast working and absolutely nothing a problem .

We now have all of the cardboard boxes/furniture wrapping piled up beneath our wooden house in high summer because the delivery people had to go onto another job and therefore could not take the empty boxes away. The agent I was dealing with in Auckland, seemed to be efficient, however she never returned my phone calls. The only way to communicate with her was via email. Sometimes verbal communication was all I needed to understand a situation a little better. The use of acronyms in emails is not helpful to an outsider. I wasn't always sure whether quarantine/customs clearance referred to the car or furniture. Some emails were sent as templates not formatted clearly; thereby making it difficult to decipher the content. This is in relation to emails that contained fields left blank where there were no dates to enter into the relevant document. The delivery people were great, worked well together and with us, which I was very impressed with. I was pleased that all my stuff arrived. I was disappointed that they put sweaty hands on our newly painted white walls. The service we received from the company in England was brilliant. A very personal service that I assumed would continue here. Because I have no experience of removal companies in New Zealand, I cannot realistically say whether this is a company I would use again or recommend to others. I don't know what New Zealanders expect from a service.