Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"We will not be using them again"
"Over all very dissatisfied"
The call centre staff and moving guys are good to deal with, but the operations staff are below average particularly the man who runs the Hamilton jobs. I had to call multiple times to find out what time my belongings would be picked up and dropped off, each time someone from operations would tell me they weren't sure and would call back but never would. I specifically requested I needed a morning pick up over a week before my moving date, only to be told the day before they couldn't be there till 12 then did not show up till after 2pm! All my boxes clearly marked FRAGLIE were damaged and a number of items are broken, despite the endless amounts of bubble wrap I used, yet everything else was fine. The only reason I might use Conroy's again is because they are substantially cheaper than other removal companies. Over all very dissatisfied.
4 Stars
4 Stars
5 Stars
5 Stars
"Wonderful loading and unloading"
Extremely pleased with all my communications with all parties thank you
Wonderful loading and unloading team again thank you.
"have never seen any people work harder"
I have never seen any people work harder and more efficienlty than the ones who did our Removal. They were absolutely brilliant
3 Star Move
I did leave toward the end of the pickup and the packers locked the house when they had finished. I returned to do the final clean, there were panels of glass for a table still in one of the rooms. They had a tag on them, yet no one mentioned them on delivery. When the initial quote was done and things itemised, the park bench was included, however not delivered. Two pot plants are missing also. Communication was confusing with different days on delivery given, however Gary I assumed from Whangarei was excellent in his communication and getting the delivery to me on the quoted day.
The whole process was brilliant
The whole process from quoting through to delivery of our household from Auckland to Napier was brilliant. We had some changes to dates and the team were very accommodating. Will totally be using Conroy's again! Thanks very much...
"This time around, not so good"
We have used Conroy's before, and all was good which is why I decided to use you again.
This time around, not so good and I'd probably not use you again.
Sending only two men to unpack was wrong. Although the original pack was more complicated because of the location, 7 men were involved in thel packing up. I was happy to help unpack, but if I hadn't I'm not sure how late into the night they would have to have worked.
When the van arrived for the drop off it was full of polystyrene balls - a bean bag from an earlier drop off had busrt. These balls all ended up on the kerbside and street front of our house - not great for us to clean yup, or for the planet as many ended up blowing away.
The final bit of packing looks like itr was done in a rush as there were boxes crushed under a couch - luckily the contents weren't damaged as they had clothes in. There was however other damage, and this was all to the stuff loaded last - bed / headboard / bedside table, garden pot.
On a positive note teh people doing teh work were all pleasant and hard working.
"helpful and friendly"
I was very happy with Conroy Removals in Australia both in the pack and collection of my personal effects and furniture along with my car and the shipping to New Zealand. Conroy were able to pre-clear my goods which saved me time and money. Delivery to my new home in Auckland was also quick. I found all the Conroy staff and in particular the removalists to be helpful and friendly.
When the two guys arrived to do job they were very friendly and enthusiastic about the job.
Then they scratched a door in front of my husband after he asked them if they wanted it taken off, which they said no. As soon as that incident happened one of the movers was extremely rude towards my husband. Not once did he apologise for scratching door or offer to fix it.
We will not be using them again