Customer Reviews

Conroys were great fitting us into their schedule at reasonably short notice and the team – once they arrived – moved our furniture efficiently and cheerfully and with reasonable care. However it was not the moving experience we wanted. We had a small number of things to move but it was still a move to a new home and we wanted it to go efficiently and well. We'd also picked what we thought was a local moving firm to have all communications quickly shift to Wellington without explanation. We were told the van would arrive in the afternoon of moving day, but the day before the move we had still no communication on exactly when that would be. The morning of the move we had to ring and ask. We were told around one but that the guys had other things to do in the area first and it may be later. One o'clock came and went. Two. I rang at three. The guy on the phones apologised - said he'd been busy and was supposed to ring us and give a more accurate time. The van was around half an hour away dropping or picking something up and wouldn't be long. An hour later it pulled up. Not to our front door but to a container on the property, and they rang us from there. The notes the team were working to said all the furniture etc was in the container. This was not the case in fact as most of it was in the house and we'd been clear about that. The two guys were pleasant and cheerful after a long day – and knew what they were doing picking up and moving the furniture and boxes – but neither introduced himself or knew who we were or apologised for being so late. Moving is stressful in its own way – even a smallish move like ours (to an apartment) – and I think some basic courtesies are required. Giving an accurate ETA, updating the client if late, introducing oneself. As a result of the late start, we were very late arriving at our new place, which was difficult for us settling in and made for a long day for the Conroy team too. They'd been working for 12 hours when they left us and still had to get the van back to the depot. Seems too long a day to me.  For what we paid, I think we deserved a better service – less one of fitting in and more priority given to making the moving experience better from the client's point of view and better communications. Perhaps less of an eye on packing as much into the day as possible and more of an eye on client and employee needs. I have no problem with the guys in the van who did a good job in the end, and were pleasant throughout, but they could be given some tips on basic client relations.