Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
90%
"careful with my possessions"
1 Star
I have used Conroy several times. The first being 16 years ago for an international move. At this time the move was superb and stress-free. In between time we have had moves locally in Napier, all good. I moved 5 years ago and I was not happy, I wrote in and received not even an acknowledgment. I tried again as I am now moving Internationally and I am left very very frustrated. The whole administration & customer support has been worse than unprofessional. The phone is never answered (trust me I have phoned dozens of times), for one point I gave up ringing and tried to get a reply via email on the Friday regarding a customs form. On Tuesday morning I decided to drive down to Conroy office in Napier to get answers. This was the day before my move and do you think you have time to chase answers when you are moving?! Luckily I got an email..only to be told to disregard the customs forms. I was told I would get new forms as the system had changed. Six days later after my possessions were uplifted I emailed again asking for the forms!! I now wait anxiously as there was no support and guidance with the new forms, despite me ringing Conroy for help. I had to leave a message which didn't get returned, so I emailed in again and got an apology to say they were busy in meetings! How does this help me? I paid a lot of money for this move and shake my head at the service given! It was certainly not stress-free. I am nervous now as I wait 7 weeks and hope the rest of my move goes well??
4 Stars
Thumbs Up
Thank u Conroy removals for making my life easy.. u guys did really a very good job. I am very happy with your service and would like to continue with your company in future too also I have recommended some of my Friends to get your Service in future.
"Excellent service"
Excellent service. Taylor, the packer did the whole household packing by himself. He worked hard all day with only a coule of 10 minute stops. I do think that a house of my size should have at least 2 people on duty. The movers, Tony and Neil were excellent. There were 3 minor breakages and one major breakage -- the glass on a valuable painting. I trust the repair will be covered by insurance.
"This was our 6th move"
This was our 6th move since the earthquakes & the other companies would have earned a 1.Well done Conroy.I will recommend you to everyone I know.Hard working crew in difficult conditions & NO breakages-awesome job,team.
"very quick"
The two boys that help me pack were amazing , very quick as i share the driveway at my house .
"staff have been willing to help on all occasions"
In retrospect, relating to my earlier move (Hawke's Bay to Tauranga), I found some damage to a large sculpted stone ornament (turtle) which would probably have been avoided had it been wrapped at the time of collection.
Otherwise Conroy's has been efficient, effective and staff have been willing to help on all occasions.
4 Stars
Staff for packing and uplifting house cotents/furniture including delivery could be increased from 2 to 3 for smoother and quicker processing.
"Needs to be more fluid"
Initial quoting response & organising good.
The followups to know what stage the process was at, was poor. Initial handover to AU fine, but then AU didn't know anything about our shipment either.Needs to be more fluid between each stage.
"The whole experience was a pleasure"
My removers, Glen and Tania were incredibly helpful and nothing was too much trouble. Glen carried all my heavy boxes down two flights of outside steps to my front door whilst Tania helped me unpack. He is very strong. The whole experience was a pleasure and I thank them for a job very well done. I couldn't have been more delighted. I don't think there's anything you need to improve on. Thank you so much.
"belongings arrived undamaged and in exellent condition"
Very happy with the service from the pick up in Perth to the delivery in Hastings nz, You keeped me informed along the way and all our belongings arrived undamaged and in exellent condition . I Would recomend your company to all my freinds . Thankyou .
The packing guys were friendly couldn't be more careful with my possessions, they just got on with the job, well done to them. The moving day guys were very cheerful, lifted & carried to the truck on the roadside, without a murmer, they were extremely careful with my possessions, of which there were many boxes (some very heavy) with a smile it was a pleasure having Conroys Removals move me & would reccomend you to anyone moving house. Thankyou for moving me safely to my new home.