Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others5 Stars
2 Stars
"a few pieces were damaged"
The delivery guys were great, however a few pieces were damaged, and after they left I noticed damage to one of our walls and doorframe. I had brought the damage to the furniture to the attention of the delivery team who advised me to make a note of it on the paperwork and that someone would be in touch. I am still awaiting this contact regarding this damage
"minimal breakage or damage"
We have had a box of cd's,and othervaluables not arrive, along with a ladder, otherwise minimal breakage or damage.
"poor communication"
The people who came to my house in Auckland were great, they picked efficiently and were very friendly. However poor communication within the company meant that they did not know they were expected to deliver the furniture to Tauranga that day. i agreed to change it to the next day delivery. These people were two hours late to meet us at the storage unit, no apology was given for this at all. Despite the fact that we were expecting the delivery to take place the previous day.
"Very easy service to use"
Very easy service to use. The collection drivers in Brisbane were fantastic. They couldn't fit the truck under my apartment and organised another one that morning. The delivery drivers in New Zealand were also very good. Everyone I spoke to in the company in Australia was very friendly and helpful.
The communication and maybe admin were a little slack to be honest. I was told my goods would arrive on a Monday, I called from Wednesday on to confirm and was not contacted till much later. The goods were eventually delivered 11 days late, which is completely understandable - not an easy task to transport internationally. It would have been nice to be kept up to date though.
I would recomend the service to other people but would tell them not to expect the goods on the date and to have to do a few chase up calls.
"pleasant and fun"
Glen and Dylan were really pleasant and fun and did a great job of relocating my large furniture items. Thankyou so much for sending such a helpful team who seemed to do all they could to make a big stressful day a lot better!
5 Stars
"wonderful experience of efficient and hassle free moving"
Our first contact with your company was through Hannah. Really good. she accurately predicted the cubic metres. I did phone a few times to clarify some details and was dealt with efficiently.
Our next contact was with your packers. Absolutely fantastic guys. Very efficient. You then stored our household goods for 3 nights and 2 days with no charge which was much appreciated. the truck then arrived at Pauanui right on time 9.30am. the boys were straight onto the job of unloading and only stopped for 15mins break and finished 1pm - hopped back into the truck and were off again. The packing of the items was such that there were no breakages - 1 small upstand on a desk was broken and another item was packed the wrong side down and had minor stratches on it. But they were extememly minor items and easily repaired.
I have been informed by the boys unloading the truck, that, when we have finished unpacking the boxes, to give the office a ring and your company will call in and collect the boxes. A question which I do need answering is - the packing paper. do you take this back as well?
Your quote was extemely competitive and we are extremely happy with the whole process. Not having moved in the last 40 years, we were very apprehensive about the procedure but your staff were very helpful and put our minds at ease. 10 Stars + from this very satisfied customer. thank you for the wonderful experience of efficient and hassle free moving. Helen & Ib
"high standard"
I Have known the Conroys since my time in Napier and their service is still of a high standard
"We were surprised"
We were surprised at the length of time it took to load the truck. The labour supplied was not helpful to the driver in charge of the truck. It took him seven hours to load and the help hired from Allied Labour were totally out of their depth. The bulk of the work was done by the driver and the two 'boys' supplied didnt amount to one other. Then another truck arrived and took one of the boys away and the driver was left with one lad who really didnt have a clue. I ended up helping load and if I hadnt we would most likey taken the driver another two or three hours. I have mentioned this to someone and their response was we can't control who Allied send. I suggested that Conroys should be more specific as to whom is suitable for the work and support hard working drivers who do a fantastic job. Conroys moved me to Palmerston North 28 years ago, and now have moved me home to Napier for which I counldnt have done any other way. Thank you
"kept well informed"
I am absolutely delighted with Conroys removal services. From the outset I was kept well informed of the status of my consignment. Every member of the team from admin staff to the removal guys were efficient, courteous and professional. When I required an additional few days storage in Auckland this was arranged immediately. Based on my excellent experience with the move from Malaysia to NZ three weeks later when I needed to send a consignment from Christchurch to Auckland I did not bother even getting a quote from any other companies! The ChCh branch staff were exceptional. I got a quote within 24 hours and the staff problem solved the moving of a large statue as well. I have already recommended your company to several other people. Best wishes for the successful future of your company - the service you provide is exemplary! Many thanks.
Since you did not have the time to unpack, how do you want to give me my money back?
Kind Regards Alfred