Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Men were very obliging"
"example of amazing customer service"
I'd like to thank everyone in the Conroy network...Bonni in Brisbane, Vela in Perth, Monica in Christchurch and Duncan for the final delivery.
Moving from Western Australia to the South Island of NZ was a rather daunting "Bucket List" wish..and being a single female retirere made it even more challanging. I had no idea where to start or even if it was possible to ship my stored household items...so I went on the net and typed in...Moving to NZ...lol...well blonde you know...
The top of the list was Conroy's, and I looked no further. I had no idea of cubic measurements...so I asked for a quote on 5 cubic meters and within 30 minutes my quote was returned. I was quick to learn 5 cubic meters would not deliver all my hosehold goods. With Bonni's help, she guided me step by step through the process of working out what I would need in space and how to go about packing everything ready for shipping.
Vela Ram from Perth took over the pick up from storage and the final documation for shipping and customs. Vela's patients in helping me complete the customs papers was amazing.
The whole process from quote to shipping to delivery in Picton, was an example of amazing customer service and I would like to thank you all for your marvoulous attention to detail.
I have recommended Conroy's to FortKnox Storage in O'Connor WA for future referrence.
Kind regards to you all ... Jenny
"The emails have all the information and made everything easy"
Thank you for your great service right from the first contact staff have been fantastic. The emails have all the information and made everything easy. The driver and crew were outstanding, friendly and professional.
"Overall this was the really shoddy"
There were several problems with my move:
Firstly the team did not pack all my goods. This was despite me receiving a phone call on the day of the move from a Conroy's employee asking me if everything was to be taken from my address. I advised yes everything was to be taken except the items with labels attached that said "leave".
Secondly bespoke item of furniture was not even wrapped in a blanket and was placed in the container up against the wall. It was damaged of course but it was not worth me paying the excess on the insurance policy to get it repaired. Also Conroys never got back to me regarding making a claim anyway even though I noted the damage on the delivery docket and the delivery team said they would be in touch. I don't see why I should have to pay for any excess when Conroys failed to take adequate care of the goods in the first place.
Thirdly the delivery was made with a truck and trailer unit with my goods in a trailer. I live at the top of a narrow long driveway at the end of a 1km gravel road with no turning for big trucks. If the delvery team had bothered to look up my address on google maps (after all it is a rural address - it would be a no brainer to do so) they would have sent the goods on a smaller truck. This meant that I had to use my truck to transfer the goods from the main road to my house. This took me 4 hours. No offer was made to recompense me for my time or for the use of my truck.
Fourthly arranging the collection of the goods that were left behind was fraught with communication problems including no notification of the actual delivery of these goods until the truck was at letter box.
Overall this was the really shoddy and I would not recommend Conroys to anyone.
"extremly efficient and reliable"
My Family and I have used Conroy several times across the country, and have found their staff and service extremly efficient and reliable,and on time and made shifting stressless.
5 Stars
"cannot fault anyone"
cannot fault anyone or anything from the office to despatch to the packing then the moving guys great stuff thank you sòoooo much everyone
4 Stars
4 Stars
5 Stars
"overall not very happy at all"
We haved used you before and it has been good. This time the movers especially the youner one was very careless, bumping things around. Almost put our couch through ranch slider. Bumped our fridge into the door leaving a mark on the door frame. Generally didn't seem like he cared at all. Glad we moved all the more delciate things Bumped our couch on an overhang plus many other minor bangs and bumps. He was physically very tired. Where the older person in charge originally was excellent top marks. So overall not very happy at all.
Thanks
Grant
"Friendly and professional"
Friendly and professional. Competitively priced (you and Pickfords were low of 4 inspections and quotes).
Not too much hype and hard sell around insurance. I partially insured at 18k. (How can I price family treasures, they are priceless). No drama around self-pack. No scary customs/MAF man stuff. (We are kiwis coming home and have nothing to hide or fear).
Men were very obliging, put boxes where asked and did the job very efficiently. Thank you.