Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Overall this was the really shoddy"
"extremly efficient and reliable"
My Family and I have used Conroy several times across the country, and have found their staff and service extremly efficient and reliable,and on time and made shifting stressless.
5 Stars
"cannot fault anyone"
cannot fault anyone or anything from the office to despatch to the packing then the moving guys great stuff thank you sòoooo much everyone
4 Stars
4 Stars
5 Stars
"overall not very happy at all"
We haved used you before and it has been good. This time the movers especially the youner one was very careless, bumping things around. Almost put our couch through ranch slider. Bumped our fridge into the door leaving a mark on the door frame. Generally didn't seem like he cared at all. Glad we moved all the more delciate things Bumped our couch on an overhang plus many other minor bangs and bumps. He was physically very tired. Where the older person in charge originally was excellent top marks. So overall not very happy at all.
Thanks
Grant
"Friendly and professional"
Friendly and professional. Competitively priced (you and Pickfords were low of 4 inspections and quotes).
Not too much hype and hard sell around insurance. I partially insured at 18k. (How can I price family treasures, they are priceless). No drama around self-pack. No scary customs/MAF man stuff. (We are kiwis coming home and have nothing to hide or fear).
3 Stars
"Everything went seamlessly and I couldn't believe we had not one breakage"
Thank you Conroy removals for a truly great moving experience. From the very first quotation visit with Derek, we were very impressed with your professionalism and communication. I had a few questions and they were always answered promptly. The Moov app was also very useful. On packing day, the packers arrived on time and left us to go to work. On moving day, the movers again were on time and very friendly. Gracie and Craig (I think that was his name) were great and very hardworking. Everything went seamlessly and I couldn't believe we had not one breakage!
Thanks again. We would highly recommend your company to anyone wanting to move.
There were several problems with my move:
Firstly the team did not pack all my goods. This was despite me receiving a phone call on the day of the move from a Conroy's employee asking me if everything was to be taken from my address. I advised yes everything was to be taken except the items with labels attached that said "leave".
Secondly bespoke item of furniture was not even wrapped in a blanket and was placed in the container up against the wall. It was damaged of course but it was not worth me paying the excess on the insurance policy to get it repaired. Also Conroys never got back to me regarding making a claim anyway even though I noted the damage on the delivery docket and the delivery team said they would be in touch. I don't see why I should have to pay for any excess when Conroys failed to take adequate care of the goods in the first place.
Thirdly the delivery was made with a truck and trailer unit with my goods in a trailer. I live at the top of a narrow long driveway at the end of a 1km gravel road with no turning for big trucks. If the delvery team had bothered to look up my address on google maps (after all it is a rural address - it would be a no brainer to do so) they would have sent the goods on a smaller truck. This meant that I had to use my truck to transfer the goods from the main road to my house. This took me 4 hours. No offer was made to recompense me for my time or for the use of my truck.
Fourthly arranging the collection of the goods that were left behind was fraught with communication problems including no notification of the actual delivery of these goods until the truck was at letter box.
Overall this was the really shoddy and I would not recommend Conroys to anyone.