Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"super easy"
"The shift took too long"
The above questions are unanswered because I would share our experiences with anyone I was recommending the services to. It would be up to them if they choose to use your services. The side of my near new Fridge Freezer (which appears to have been dropped) is marked and paint off. The workers did not advise me. The operations manager went to the wrong house so workers and customers expectations were different. The shift took too long as they had to wait an hour for the second stage of the move and double handling took place. The Op's Manager told my husband he would ring me to discuss, I never heard from him. The next day the adjusted account came through without any conversations. Workers need to keep their energy up (be encouraged through the day to eat and drink). I am sure this is why this shift took the time it took.
"Great experience"
Great experience - Many thanks
"outstandingly customer focused"
At every stage throughout having my daughter's household effects transferred from storage in Warkworth to Tokoroa, Conroy's staff in office, warehouse and delivery were outstandingly customer focused - nothing needs improvement. *****
"didn't have time to unpack"
Disappointed as we paid for a delivery and unpack service. Our goods were delivered and not unpacked. I was told they didn't have time to unpack. It's now been 6 days and still waiting for the plastic and boxes and paper to be collected.
"easy to talk to"
Hi Graeme and his team were such great guys, easy to talk to and they did an amazing job. Really appreciate what they did for us.
"staff bickered"
I found some of the staff bickered all day and a stand in employee for the packing appeared quite dodgy. Our couch was ripped, a duchess scratched along the top and a ottoman torn. The man who quoted was very professional though and I would definitly recommend him.
5 Stars
"mega annoyed"
My experience was both good and bad. My move from Christchurch with Conroy was fantastic. I was very happy with the communication from the Chch team and the guys who picked up my belongings in Chch where lovely to deal with. My belongings in storage in Wellington proved to be another wonderful service and value for money. The communication from the Wellington branch bringing my belongings to Whanganui was poor. I did believe the email from Joanne stating she had "booked delivery to occur and that the operations would be in touch closer to the date" (as up till this I had not one issue with Conroy's communication). Finally getting a phone call the evening prior to my belongings delivery (after I phoned Conroy's to see what time to expect the delivery - I also have a job and needed to communicate with my employer so that I would be free to recieve the delivery) I feel is very poor communication on someone at Conroy's part. The driver who delivered my gear to my house was extremely pleasant and seemed to be a very nice person. The moving service from Conroys was a lift out and lift in deal. One man by himself was NEVER going to be able to carry my belongings into my new house!! Thankfully a friend of mine was visiting at that time (or my belongings would still be on the truck because I am unable to lift and the driver could not have carried them alone) and assisted the driver to carry my belongings in. I am extremely grateful to both the driver and my friend for their hard work but feel mega annoyed that the service I paid for was not the service I got! Also the truck hit the side of my garage when backing in to the driveway and there will be an insurance claim.
"Men were very obliging"
Men were very obliging, put boxes where asked and did the job very efficiently. Thank you.
"example of amazing customer service"
I'd like to thank everyone in the Conroy network...Bonni in Brisbane, Vela in Perth, Monica in Christchurch and Duncan for the final delivery.
Moving from Western Australia to the South Island of NZ was a rather daunting "Bucket List" wish..and being a single female retirere made it even more challanging. I had no idea where to start or even if it was possible to ship my stored household items...so I went on the net and typed in...Moving to NZ...lol...well blonde you know...
The top of the list was Conroy's, and I looked no further. I had no idea of cubic measurements...so I asked for a quote on 5 cubic meters and within 30 minutes my quote was returned. I was quick to learn 5 cubic meters would not deliver all my hosehold goods. With Bonni's help, she guided me step by step through the process of working out what I would need in space and how to go about packing everything ready for shipping.
Vela Ram from Perth took over the pick up from storage and the final documation for shipping and customs. Vela's patients in helping me complete the customs papers was amazing.
The whole process from quote to shipping to delivery in Picton, was an example of amazing customer service and I would like to thank you all for your marvoulous attention to detail.
I have recommended Conroy's to FortKnox Storage in O'Connor WA for future referrence.
Kind regards to you all ... Jenny
"The emails have all the information and made everything easy"
Thank you for your great service right from the first contact staff have been fantastic. The emails have all the information and made everything easy. The driver and crew were outstanding, friendly and professional.
Great move. Everything was super easy. Thanks so much!