Customer Reviews

As a return customer I was hugely disappointed.   I had recommended your service to my elderly mother in law, based on previous excellent service.   This time - from the get go - nothing went right.   4 hours late with no communication. Arrival at destination -  almost 48 hours behind time.     At a stressful time -  a removal company should maintain professionalism, a 'service' attitude, and strong communication.  This was lacking.   I suggest stronger liason between despatch and carriers ... it came across as poor logistics on Conroy's part..

Lindsay

I had a very average experience with Melbourne side of Conroy removals,  Janelle and Justin were the only ones reasonably easy to communicate with.  I have submitted a formal complaint with the Melbourne team in which i never received a response or follow up which I was very disappointed with and felt very dismissed by conroys Melbourne.

however the 2 gentlemen that came from Auckland to unload and install my goods were extremely friendly, easy to communicate with, worked very hard for me, and were very accomodating to my in the way children!  They were over all fantastic and would of been lovely to have that same experience with the Melbourne crew.

Quoting, information and payment systems were very speedy and communication was excellent- exactly what was needed by me while moving. Moving team was friendly and helpful - fantastic- and made it easy.

I thought overall the service was excellent. However there were a couple of areas that did concern me. The first was the packers did not pack everything. The removel men had to finish it off. The removal men were very late arriving. Did not arrive until 11am. It took 7 hours to load the truck. This meant they did not finish until 6.30pm which included a lunch break. This meant we had to wait around which was inconvenient as we had other things to attend to. The two removal men were great guys especially Jackson. However at the delivery end in Waipawa Jackson was great but the other two were not up to scratch, and I got the impression that Jackson was a bit fed up with them as well.