Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"thanks to everyone"
"Made the whole experience really easy"
Made the whole experience really easy. Good communication, easy to deal with and the delivery team were outstanding, thank you.
3 Stars
Unfortunately I was in a predicament where I needed to move out my house within 8 days. I received quotes from several moving companies (The Moving Company, Allied Pickfords, Crown, NZ Van Lines) which were between $600-$1000 cheaper but included a packing service which Conroy's did not quote. The other companies also sent a sales rep to view the goods before the quote. The other companies were unable to ship my goods on the specific day needed hence the need to choose conroys.
I did all my own packing of the goods as it was an additional price to have Conroys do this. The movers were very pleasant, professional and worked well and packed the truck swiftly and securely.
I still feel $3500 odd dollars for 1/3 of a 20ft container is an exhorborant amount of money to move from Christchurch to Auckland. While my employer will reimburse these costs it still feels like I have been ripped off.
Based on pricing and the low amount (not standard) of service I received for this price, I would not recommend or use Conroys for future moves.
"stress free journey home"
Our overall experience with Conroys Removals is 9 out of 10.
We wish to acknowledge the outstanding work of the Conroy employees (Canning Vale, Perth) who took care of us during our move back to Auckland. They informed and advised us on all the necessary documents required for shipment and ensured we were kept in the loop. We wish to acknowledge Lee Northwood (Consultant) Vela Ram (Move Manager) and Tom and Blake (who packed and loaded) our items/goods. Thank you team.
The other team of Conroys employees we wish to acknowledge is Conroys Removals Auckland.
Lynn Douglas ensured all information was relayed back to us and followed up with any questions we had placed before her. Exceptional communication was forth coming, open and honest.
And finally,our appreciation and acknowledgement to (Henry, Luke and Hornell), they unloaded our 201 items with expertise and professionalism. They were also friendly and respectful throughout the duration of the unloading of our items. Thank you team.
Thank you Conroys for a great experience. Please convey our gratitude onto the fantastic teams, (Perth and Auckland) we had a stress free journey home.
The only down fall was the packing, we lost 2 items, which were smashed during the process from Perth to Auckland. (The only reason we rated Conroys a 9 out of 10)
"super friendly"
The delivery men were super friendly
"Service was wonderful"
Service was wonderful. It was a very hot day and alot of travel for the guys. Would recommend.
"the whole experience was great"
Thought the whole experience was great, especially the service minset from the staff.
4 Stars
I would have appreciated an estimated updated of delivery timeframes. Initial anticipated delivery was the 14th, and then actual delivery occured on the 19th. But no there was no communication in regards to an updated delivery day. The first call I recieved was the day before delivery, requesting if they could deliver.
5 Stars
"furniture well packaged"
Thank you so much for a great job done! I didn't expect to see my furniture well packaged. Good was delivered on time with no issue. Definitely will recommend to others ;-)
"expensive, frustrating and unprofessional"
I have waited since the 6th January (originally 30th December, but then re routed) for some indication of when my removals will arrive in Nelson. It is now the 19th January and I still can't get through to anyone who can give me a straight answer. This, in effect. has made me a prisoner in my own home for the best part of three weeks, just waiting for an indication of your delivery. You then have the cheek to send me a feed back form on your performance, when you still have not performed. This has been expensive, frustrating and unprofessional on your part.
"The moving process was well explained"
We found Conroys to be an excellent firm to deal with, both management and staff. The moving process was well explained and any issues promptly sorted out. Nothing was too much trouble. The packing team members were competent, helpful and cheerful. We would certainly use Conroys again and recommend them to anyone moving house.
Fantastic packer, great driver overall an easy move ,thanks to everyone