Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"nothing was a problem"
3 Stars
"very inconvenient"
Hannah the sales agent was great! Couldn't fault her at all.
The movers on the other hand were a different story. Conroy wasn't able to tell me until the day before the shift what time the movers would arrive - I've never come across this before. This was very inconvenient as I needed to organise cleaners afterwards and someone to meet them at the other end. Then the movers didn't show up at the time they said they'd be there. I left clear instructions as to which items were to be moved to which location (2 different drop off points) which the movers didn't follow. I had to ring dispatch (who were really helpful) 3 times trying to find out where they were, what time they would be arriving at other locations etc as they didn't contact me once even though I had left my number for them to do so and tried waiting around to meet them in person to explain what needed to happen.
Definitely would not recommend. A self employed guy off trademe would have been cheaper and less stress.
"respect and professionalism was first class"
you were recommended by two couples / satisfied customers I knew in Mackay Qld. I am not disappointed. Your managers at Point A (T'ville) and here at Point B (Çhçh) instilled well founded trust. The shipping, and initial guidance with paperwork issues were so appreciated. #//# I received three quotes in Qld. You were nearly the cheapest but your reputation swayed me. A special thanks to your Nelson delivery team. The respect and professionalism was first class.
"helpful and careful"
We provide you with maps but unfortunately your truck lost its way and was somewhat late. Nonetheless all went very well on the day. Your GPS could not find 6 Bridford Way and the maps were the best we could find. Your two man team were helpful and careful throughout despite their long day and should be commended for their dedication.
"made the process of moving fun"
Simply excellent service, on time, with the right number of guys, finished quicker than everyone thought it would take.
Enjoyable to talk to as well, made the process of moving fun.
5 Stars
5 Stars
"Removal and delivery were fantastic"
Removal and delivery were fantastic. I couldn't ask for more from the guys in both Auckland and Whitianga; they were friendly and helpful and made me feel less stressed about everything. The deliver and unpacking in Whitianga wasn't easy as the storage shed was small but the guys (Henry and Steve) did an amazing job of fitting everything in and were polite and kind.
My only concern was that I asked (by email) for an afternoon pickup from Auckland and this message didn't get through to the removal guys and they arrived at 8.30am. We managed OK but I had organised people to come and help from 10am and they couldn't come earlier. However, I have to say the office was really good a minimising my costs so it all worked out.
"professional and supportive"
The move was great although I had been dreading it. The movers were professional and suppportive throughout the day.
"very professional delivery"
Thank you very much for a very professional delivery of our goods from Australia. We delivered our goods to your Townsville office and it was delivered to our door within the expected shipment time.. This is the third time we have used your company and would have no hesitation to recommend you to other people
3 Stars
A communication breakdown bwteen Conroys and Big Save meant that the funiture we hoped to have picked up from my parents house when the delivery of new furniture was made to them, and transported back to Napier, didn't happen as smoothly as we had expected. This meant more phone calls and another visit by the delivery team on another day which was slightly inconvenient. All delivery staff were helpful and friendly although the initial delivery which was to a retirement home was made with only one person to lift and carry the couches. The groundsman was needed to help and it was lucky he was available.
Great couple of guys that delivered furniture to Waipuk, very helpful and nothing was a problem.