Customer Reviews

The people who came to my house in Auckland were great, they picked efficiently and were very friendly. However poor communication within the company meant that they did not know they were expected to deliver the furniture to Tauranga that day. i agreed to change it to the next day delivery. These people were two hours late to meet us at the storage unit, no apology was given for this at all. Despite the fact that we were expecting the delivery to take place the previous day.

Glen and Dylan were really pleasant and fun and did a great job of relocating my large furniture items. Thankyou so much for sending such a helpful team who seemed to do all they could to make a big stressful day a lot better!

Our first contact with your company was through Hannah.  Really good.  she accurately predicted the cubic metres.  I did phone a few times to clarify some details and was dealt with efficiently.

Our next contact was with your packers.  Absolutely fantastic guys.  Very efficient.  You then stored our household goods for 3 nights and 2 days with no charge which was much appreciated.  the truck then arrived at Pauanui right on time 9.30am.  the boys were straight onto the job of unloading and only stopped for 15mins break and finished 1pm - hopped back into the truck and were off again.  The packing of the items was such that there were no  breakages - 1 small upstand on a desk was broken and another item was packed the wrong side down and had minor stratches on it.  But they were extememly minor items and easily repaired. 

I have been informed by the boys unloading the truck, that, when we have finished unpacking the boxes, to give the office a ring and your company will call in and collect the boxes.  A question which I do need answering is - the packing paper.  do you take this back as well?

Your quote was extemely competitive and we are extremely happy with the whole process.  Not having moved in the last 40 years, we were very apprehensive about the procedure but your staff were very helpful and put our minds at ease.  10 Stars + from this very satisfied customer.  thank you  for the wonderful experience of efficient and hassle free moving.  Helen & Ib 

We were surprised at the length of time it took to load the truck. The labour supplied was not helpful to the driver in charge of the truck. It took him seven hours to load and the help hired from Allied Labour were totally out of their depth. The bulk of the work was done by the driver and the two 'boys' supplied didnt amount to one other. Then another truck arrived and took one of the boys away and the driver was left with one lad who really didnt have a clue. I ended up helping load and if I hadnt we would most likey taken the driver another two or three hours. I have mentioned this to someone and their response was we can't control who Allied send. I suggested that Conroys should be more specific as to whom is suitable for the work and support hard working drivers who do a fantastic job. Conroys moved me to Palmerston North 28 years ago, and now have moved me home to Napier for which I counldnt have done any other way. Thank you

The truck arrived later than expected with one man down. It took 1-2 hours before a third man arrived.  This resulted in a long day for all involved, with the load up running into the afternoon and the unload at the other end not finishing until early evening.  There was also a number of breakages that was most disappointing; most reported but one found after the movers had left. I also had a non operational washing machine as the hoses between the basin and washing machine were left behind.  All of these mishaps have added cost and stress to my move.