Customer Reviews

We had an Airfreight and a Seafreight delivered.  At the arrival of the Air shipment the crew, was not aware of the required unpacking. After a couple to phone call this could be clear and the unpacked, which really annoyed them. So they didn’t handled the stuff properly, with care and showed are really unfriendly attitude.

After reconfirmation of the included unpacking service, we expected the sea shipment and underlined this need again in several call and got the reassurance that all will be good.

We have been called by the ops team at 7.30 am to confirm the delivery at the planned delivery day, but could pick up the phone. Several attempts to call back ended nowhere. The back office confirmed that our delivery in on the truck and that we should wait. After waiting the whole day, without further notice, we call the back office again and got informed that the goods have not been loaded.

After further calls and could get the confirmation of a Manger, for a Saturday delivery, which he could arrange.

The team showed up on time and was very friendly, but has again not been informed about the unpacking. They were only able to help with some boxes, before leaving. At the end we unpacked almost all of sea freight.

Overall, we have not be satisfied at all. A real unpleasant experience. The office stuff was not fully aware of the status of the goods, we coordination with the operations team appears not to work, and the delivery team didn’t not leave a good impression at all.

A really frustrating experience  

Movers were exceedingly slow and poor communicators.  They damaged multiple branches of trees at new property despite my willingness to trim the trees. The argued about the damage, failed to appologise and then refused to communicate for the remainder of the move.  I was averaging three items per their one  from the truck and it seemed like a sulky go slow.  I expect a formal apology and a discount for the time and the damage.