Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"handled the goods with care"
"met the pick up & drop off dates promised"
The day before the move I was contacted on the telephone by the depot in Auckland to be advised the van would be coming at the end of the day, rather than what we had specifically arranged in the morning. Admittedly, after I had a spew, the arrangements were changed, but being told that I shouldn't have believed to the sales rep was poor customer relationship management, and it achieved little but to throw fuel onto the flames. Also the other thing that has annoyed me is the labels you guys use, which are the ones that don't peel off nicely, so I have spent hours with turps rubbing sticky residue off everything. Also, the removal guys did not possess basic tools such as screw drivers and allen keys to dismantle stuff. The crew on delivery in Wellington were awesome, and deserved the crate of Heineken I gave them. Even though I gave you 3 stars (which should really be 3.5 stars), I would use again becuase the price was good, and you met the pick up & drop off dates promised, and nothing was broken.
5 Stars
Well Informed
Excellent service. I was well informed all the way, as this was a shared move. thank you for a job well done.
Packers and Truck were Late
Packers were late. Removal truck was late. They were going to leave boxes behind. The packers didn't empty any of the kitchen and bathroom cupboards and left a clock on the wall. Coffee table was broken. The packing was done without thought just dumping stuff from different rooms in the same box. All the cables and attachments for the tvs and the computer were all jumbled up and we still haven't sorted them all out.
5 Stars
"easy, friendly and efficient"
Conroy's facilitated my move in an easy, friendly and efficient manner. The guys were all very personable and considerate and worked quickly and efficiently. My furniture and other household items were all taken care of, being wrapped and packed to a high standard. I am glad I used Conroy's and would highly reccomend to anyone.
"treated our belongings carefully"
Thank you for making our move a success. The removal guys were excellent and treated our belongings carefully and respectfully. The job was completed in good time with no fuss. We really appreciated the telephone contact during the day and the prompt response when we finally got the go ahead and keys to our new property. We would certainly use Conroy again,although we're thinking it wont be for a long time!! Thanks to the whole team for a job well done.
3 Stars
Some of the goods did not reach us, which is a concern and further worrying is that those items were marked off on the list when they delivered...?
"Easy to arrange"
Excellent service. Easy to arrange. A truck and 2 strong helpful men arrived on time, and worked efficiently and carefully. They were friendly, helpful and followed my instructions well. This is the second time I have seen Conroys in action and I would recommend them to anyone who wants a stress-free shift.
Conroy were amazing from the first moment I contacted them. They had to wait for confirmation right up to the last minute. The communication was always prompt and courteous. And they handled the goods with care. On top of all that, the charges were very reasonable.