Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Really good move"
"Excellent communication"
Excellent communication from everyone involved. Both the Napier and Auckland employees involved in the pick-up and delivery were a real credit to Conroys.
"great team"
great team from admin to delivery
"Everything was treated with the utmost care"
A really great experience moving from Auckland to Tauranga with Conroys. The most positive thnig about the experience was the staff at both ends were really professional and helpful. Everything was treated with the utmost care and the guys were all really friendly.
"hassle free"
The 2 guys doing the shift were super efficient and were 100% helpful, making our move hassle free.Thanks Guys.
"all in all very nice experience"
Only downside of the move so far were some minor breakages (nothing special) and that we still have some packaging waiting to be picked up (with a promise from the team to pick it up within the week) (so no complaints there either.
all in all very nice experience of the move.
only recommendation I can make for overseas moves is to hand out the customs notices and questionnaires before the packing happens (but that is probably outside your control)
"customer cares"
With excellent services and customer cares.
"praise of the highest order"
First rate, no complaints, only praise of the highest order for the 3 guys who moved us, Scott, Junior and Jason.
Most helpful, hardworking, honest, fast and friendly, and we loved how cheerful they were, enjoying their work, which says a lot for the company. They worked well together as a team. We used Conways over 2 years ago, different team but also great, and nice having cheerful happy peole on the job.
Thanks a lot.
Geoff
"turned up right on time"
Good service, turned up right on time on pick up and delivery.
"couple of things that could have been improved"
There are a couple of things that could have been improved. The communication was prompt but the delivery was a bit delayed, however I do understand that can happen. The guys did not open the shipment whereas when I booked it I had been told that the removal company will unpack and remove the debris. It could simply be a problem at the UAE end but I had rated the services overall.
"staff seem to have a real buy in to the company"
Overall happy with experience, second time with Conroys in last 12 mths, came to Conroys because of poor service with other company previous. Felt a little let down with this move from first time, I feel content amount was underestimated as truck was chocker, if I had not sold dining room table and 8 chairs prior to shift not sure what would have happened. As a result some cardboard boxes had burst in transit due to pressure and the way they were jammed in, only transported two live plants both of which received considerable damage. On unload was able to view how truck was packed and some of it did not impress me, eg. go to the extent to pay for export wrap on quality leather lounge suite to find one piece near bottom of truck on its side with heavy boxes on top so that all the weight going on armrest. P/U and unload staff were all personable guys however did discuss with unload guys that there was a lot going into the garage in boxes and some boxes were really heavy and although I was assured they were sorting them out so nothing getting crushed this was not the case, more boxes beginning to burst under weight, two heavy boxes put on top of chest freezer squeezing lid seals unnecessarily etc. This is frustrating as the sorting of the garage is the last thing on my list of priorities.
Damage found so far, broken handle to set of cupboards (not a biggy), timber headboard has received deep gouges x 3 all above the matress line and will be subject of insurance claim.
However, overall, still would come to Conroys for moving needs, staff seem to have a real buy in to the company and talk positively and tend to meet customer concerns.
"Frustrating when all else so good"
At pickup and re-delivery, keeping the customer up to the minute as to when packers will arrive or movers will arrive to deliver furniture, requires more sincere attention. At both times more than half a day was spent ready and waiting and not able to do other things because of so-called imminent arrivals which didn't happen. Frustrating when all else so good!.
Really good move. Adam was great.