Customer Reviews

We intend this review to be helpful not critical. The points covered are in order of when areas of concern happened during the whole process.

1. We believe the packing staff were not given clear instructions of time allowed for the packing. This mainly revolves around the point that management did not give them enough time to complete the job in the time allowed. From past experiences with Conroy, we believe more training be given to how to pack expensive items and to be more cognisant of values. IE. Crystal and fine art. Truthfully, we were surprised there wasn't more damage.

2. The unload process was done at 100mph and we had to ask one particular young man to repeatedly slow down when coming off the ramp and running up a 2-3cm lip to enter the house. Also too many boxes were carried on each load.

3. Obtaining a claim form for damage through your website has been impossible. The link repeatedly comes up with 'Forbidden 403.

4. Training of staff, and having well presented Company personal is paramont, and this experience of relocation, compared to when Conroys moved us several times in the past, has deteriorated. To be fare, Deborah was new, but as first contact with Conroy, this person not only provides a quotation, but must assess the quality of the products to be shifted. For us, specifically Art, Crystal, glassware, furniture and dinnerware. Packaging was substandard. Lama and his mate, nice personality but limitations on understanding people's quality needs. The truck driver and packer of the truck was first class.

Somethings not to do:   Quality Art; wrap by them selves not in threes and in one case 5 pieces together. Glass touching glass. Expensive pieces of crockery, 3-6 plates together without paper between. Several plates chipped. From the USA over $100 each to replace plus freight. Some furniture was scratched and bruised.Yes can be repaired but the frustration of being without is hardly worth it.!!!!! With each key aspect of the the pack and unpack, their should be a senior person who should clearly identify himself. No one did this.

Oh my days! When the husband said he'd had this feedback form I insisted that I would do it since I was the one who dealt with the most fantastic team of removal people in Auckland. This move actually made me realise that to be a great removal person you actually have to be a bit of a counsler as well as the journey for many can be quite emotional. The team we had on hand when packing up to leave Auckland and NZ made the process so much easier. They were a wonderful group who worked well together made the pack up days go smoothly.

The first thing that sold Conroy to us was the estimator who came around to price things up and give advise, she was easy to deal with and straight up. Then it was the straight forward quote they sent. It wasn't pages of nonsens that you as a customer can't understand anyway. From start until unpacking that last box at the other end has been a great experience. Everyone was extremely professional. Thank you!