Customer Reviews

Always a pleasure to deal with Conroys...they made moving very easy

Booked a date of arrival for our household stuff to be moved. It was picked up and i was told it was on its way. Was sent another bill saying cubic metre was double my estimate (after having had a rep come measure it before making the booking so i could price it). Day before its due arrival after hearing nothing and being told i would get a call with an eta day before i phoned to check delivery was still on time. Was told our stuff hadnt left yet and was still sitting in depot. 

It would not arrive for another week-explanation for why its not left depot yet was “not sure how the pickup got missed”.  This cost us extra money for a storage unit we hired for the drop off. Asked for a refund to cover extra costs and inconvenience and heard nothing. Very poor service, will not use again or recommend. To be fair to the actual delivery men who eventually arrived , they were very polite and well organised. 

I was dissapointed with the move by Conroys. On arrival, the two gents who arrived with the truck (I had booked 2 men and a truck, based on the size of my home and previous move which was done by two men) suggested a third person, as this would make the move faster (and in the end, save me money). So I agreed and a third person arrived to assist. However based on the size of the truck, two loads needed to be made (my previous move into the property onty required one move - with the same amount of furniture). This resulted in the cost of the move being double what I had expected it to be (and based on what I was charged to move previously). In addition to this, the gents stopped for a lunch break of about 45 minutes (which I have absolutely no issue with). I just didn't expect that time to be included in the overall calculation of the time for the move. I also has a two door cupboard destroyed when it was dropped off a trolley. I appreciate I didn't take insurance (and elected owners risk), but I had hoped that better care would have been taken in this specifc instance. On a positive note, the gents that performed the move were extremely friendly and hard working.

I booked for 10.30am. I received a call the business day prior saying it was scheduled and confirmed for 10.30am. I scheduled my day around this. At 10.45am I called and asked where the truck was. I was told they were just doing something else in a nearby suburb (Petone), and would be there in 10 minutes.

At 11.15am I called back and asked where the truck was. I was put through to Operations and the the guy told me they were still in Petone doing a job the guy had asked them to do on the way to my job. I pointed out I was paying $140 an hour, and the Despatcher said "It's okay, don't worry about that, you won't be charged until they show up."

I then explained that when I am working I charge my time at $150 per hour, & that I was not working this morning, & was expecting the truck to be there at 10.30am. I asked why I had not received a call to advise me that the truck was doing another job instead of mine. The operations guy apologised for not having called me. He said it would be there in 10 minutes. I pointed out that that is what I had been told half an hour ago the first time I called. He said no this time I will make sure they are there in 10 minutes.

They were, and once they arrived, they did a great job. I felt the guys actually in the truck DID care about the customer's experience.