Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersOutstanding Service
East to deal with
Extremely happy with service provided by the guys that dropped off the freight. Very helpful and easy to deal with. Top lads.
"Fuss free and stress free"
Great service from the people at conroys. We have used them previously and would use them again in future. Very efficient movers both packing the truck and delivering at the other end. Fuss free and stress free. Thanks so much guys!
"appeared to be a bit tired"
Always had a good bunch moving us however these guys appeared to be a bit tired and were heard hearing them complain bit about moving certain items when asked. Got the impression it was all a bit inconvenient. Not sure if they were joking or not. Also, we expected people to turn up to Oakford Close @ 8.30am the day before the move as arranged by the Ch Ch ops people, they got there 45 mins later. Not on as we had work to go to.
"friendly, polite, efficient and careful"
On both pick up and delivery, the guys were friendly, polite, efficient and careful - which we appreciated. All in all the experience with Conroys was excellent. Thank you.
Had to keep checking of the status of my shipment
Everything arrived at the other end as well packed as when they came to move me. Good updates on pre-customs and quarantine clearance and another update on the name of my transport ship and when it was due to sail. However after that there were no updates on the status of my shipment during transit and no update was sent when my shipment arrived. I was only updated when I made contact several days after it arrived. And I had to continue checking on when my goods would actually be delivered. Upon delivery, not a great deal of help putting the furniture that they had disassembled back together. Apparently the delivery trucks don't carry a full set of tools for this, although pick up trucks seem to. But everything received fine.
Quick and easy
Great company to use, we are really impressed with there customer service and how quick and easy our move went.
Poor communication on Delivery
While the staff doing the actual moving of the furniture were fantastic, I found the communication regarding the pick up/delivery was poor
Professional Wrapping
Quick, professional wrap of furniture and pictures/paintings and assisted at arrival end with unwrapping a few large items and setting our dining table up, which had been dismantled and wrapped for travel.Would use Conroy again and would recommend this Company for any pickup and removal.
Not impressed
The sales rep we dealt with was great as were the ladies in the office. However the actually removal men were careless (the words used by the sales agent) we had quite a few items damaged. We had chosen not to have insurence and we were happy to wear that. However two garden statues were not packed for moving correctly and were actually tied together when secured in the truck. I let doug know about this as i flet the removal men needed training. Doug told me that as it was company carelessneess then i should put in a claim since it was not our fault.
We submitted a claim and recieved a cold email from a lady at Conroys staing we were not eligable due to not having insurance. I replied to her what we had been told about it being on the company due to the carlessness of the men loading the truck. She basically said tough take it up with the sales person.
We were not impressed with her response, I forwarded her reply on to Doug who had given the advice one week ago and never recieved a reply.
So we have been left with the impression that the company was only concened with being paid and not customer saticfaction.
It is a shame that Conroys customer service have let them down as I found the guys who delivered our good to be helpful although my husband was not impressed to arrive home when the truck was being unloaded and seeing one of them riding his bike around to the back of the house. My husband competes in cycle events and none of his bikes are for jaunting around on.
"Very accommodating"
Prompt pickup, and delivery arrnaged to suit. Very accommodating.
From the moment I contacted Conroy Removals in Sydney, to the moment they left our NZ address after delivery the service has been outstanding! We had somebody arrive to provide us with a quote 2 days after we called them in Sydney - this is without providing a detailed inventory list prior to, which other companies required. We were relocating countries, we didn't really have time to do that with everything else going on, so we really appreciated how fast Conroy jumped on and helped get us organised. The gents that picked up and bubble wrapped our stuff in Sydney were great. They were efficient and put our minds at ease. Communication through the process has also been outstanding. Delivery was so easy to manage, and again, the gents delivering the items were super friendly and capable. We also took advantage of the storage offer in Tauranga Port for about 3 months and that was simple and easy.
Overall experience was 5 star. Thanks Conroy, I will definitely be recommending you to others, and if I should require these services again will be choosing you!