Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersGreat and friendly staff, kept us updated at all times and made sure we knew when were and how things were going.
Great service, great communication through the entire process.
Apart from being 90 minutes late - the move went well.
The service and kindess and general efficiency has been outstanding from beginning to end. I was kept informed, the delivery men were friendly, helpful and kind. Everything has been amazing. I am very grateful.
Most things moved was damaged and broken, I wasn't happy with your service, and I would like to argue that most items broken was due to mishandling, And not because of any other reason. I am afraid I can't reccomend your service to any of my friends or family. Because it just took my trust. Now I need to spend all my time on all those broken items to buy it again, Moving is all the about taking care of items that you move. If that's not happening there is no point spending on it.
Unfortunately a lot of our furniture has been damaged and I am absolutely appalled in the service.
Our daughters 2 sets of drawers were dropped, chipped and fell apart.
The day our furniture was removed, it was raining. Nothing was covered while it was carried to the truck which resulted in some wooden furniture becoming damp and has since bubbled. Wooden shelves were pushed around the ground which resulted in being covered in mud, and scrape marks and chip damage.
The legs on our kitchen table have a lot of scrape marks on the legs, i thought these would have been covered but clearly not. They are black legs so the scrape marks are very visible. Our coffee table was dropped and marked.
A pot plant (and plants) were broken.
As far as I know the only thing not damaged was our 2 TVs.
Never again would I use this company. I had used them once in the past to move a few items and my set of drawers were again dropped and broken.
Actually, I'm terrified at what I'm going to find when I finally unpack all the boxes of antique English bone china, when I have my cabinetry ready for it. I was quoted 15 boxes (after sending photos of what needed to be packed), and in all seriousness, they should have used 15 boxes... (and they should have used bubble wrap, not just newsprint), they used seven and a half! If I have stuff that has survived at the bottom of the boxes I will be very surprised. We couldn't pick them up, (which was our original intent) to move them, and got Conroys back again... to move them 5 minutes away, along with some furniture. The personnel were friendly enough, but when a huge box has fragile written on it, and Mr Muscle loads one on top of the other to carry inside, it's heart in your mouth kind of stuff. One trip.... and thousands of dollars damage to prized possession. Luckily he didn't trip. Two people should have carried *one* box, not the other way around. In both cases I think the pricing was over-estimated, and thus way more expensive that the actual time on the job dictated, given this was a labour intensive situation. (Even allowing for travel time to the job). 5 hours (i.e. 2 people taking the time they took for both jobs), 8 boxes and wrapping paper, 3-4 pieces of furniture needed wrapping in the van... for $1,250.00 .
Like I say... I am expecting to have quite a bit of heart-break when I get to the bottom of the boxes in a few weeks' time. :-(
All dealings with the admin. were absolutely fine, even changing dates/time at the last minute due to my having to attend a funeral.
Customers Services -
Rebecca has been amazing , she was always very patient & understanding with all the times I had to do change dates due to Covid19. She has fantastic Customer Service skills & Conroys are very lucky to have her.
Peter Seymour , Nick Dobson & Scott also gave exellent service .
Packers - Lily & her off sider doing the packing worked really well.
Loaders -Tony & his off sider were also fantastic . They worked non stop & packed the truck to its utmost capacity. Tony certainly know how load & is an asset to Conroys
Delivery - The 2 guys who delivered & unpacked the truck really let Conroys down. They were an hour late getting here, hadn't brought the ladder to reach the high items .My daughter even had to remind them that there actually was a ramp under to truck to use instead of jumpimg down off the tray !!
The driver was swearing & cursing that there was so much to unload & it was a lot of work in fact he was forever on the phone & wanting to stop & have smoke breaks, he had to be told a couple of times NOT to smoke in the garage.They did not assemble any of the beds either.