Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersVery impressed with the quick service to shift furniture to our house.The serivce was great and the guys friendly,
The guys were amazing. Worked really fast and took care of all my things!
Most impressed with the packers who were polite and courteous and they worked like 'machines'!
Hornell, Mike and Nick on the Auckland side were just fantastic. Would highly recommend this team. However the two guys at the Picton side were disappointing. They seemed to be in a big rush and disrespectful of our property. They had to be spoken to about minor damage they were causing and were asked to take more care. Overall Conroys were great to deal with and I would have rated 5 star but the offload team would make me think carefully about using them again.
The team of lads were happy and helpful
Delighted with everything. Rata Graham
Excellent Service and friendly staff
Very friendly movers who picked up and delivered items, Rebecca was incredibly helpful for answering my queries etc. I had a bit of trouble with communication on Wellington's end. A few items were also marked and chipped but overall I'm pleased with the service.
The guys were on time and a great team. Dave especially. He also moved me into the apartment so that helped. I hope he is running the show tomorrow from Te Matai Road to the Mount. I do think though that they should be able to use some sort of shoe covers to take on an off. Luckily the rain had stopped.
The move went without any problems, Kane and Cam did a fantastic job and was a great pleasure having them, very friendly and helpful
Very poor communication between customer and Conroys. Difficult to get a quote quickly. The load arrived 10days late. I was never told there was a delay and how long it would be inspite of sending an email requesting the delivery date tbc. Good boys doing the removal though and reasonable price
We notified Conroys by phone of our need for a pick up on the morning of 12th Oct a month earlier. We explained that if that couldn't be done we would engage someone else as we lived in CHCH and our flight left that afternoon. We provided a list of what was to be picked up at that time and accepted the quote. As we live in CHCH it was hard to guage or remember exactly what was returning (mainly in regard to the tools) and the number of boxes that we would pack for you. When we got to Napier on 5 Oct and started packing we updated the list. This took a few days because Michael left his laptop in CHCH and had to get it couriered up. Apparently the updated list meant we needed a bigger truck (which we discovered on the day our pick up was meant to happen) however we were not told this and we accepted the updated quote on the Friday pm for pick up Monday. When no-one turned up by 10am Monday we were told that we had been bumped because no one worked over the weekend to get our confirmation and we hadn't paid new quoted cost yet. This was really concerning because we believed we had a firm booking (the reason we went with Conroys) and we were leaving things in the house for the new owners and we couldn't be there to supervise. We tried to change our flight but the new cost was over $900 more. This could have been avoided if someone had called and explained that if we didn't reply/pay immediately then we would be bumped instead of just sending e-mails. We had made it really clear when Kirsty had tried to move the date a few weeks earlier that we didn't have any flexibility. Jemima was very good and dealt with my anxious angry rants and the delivery guys in CHCH were careful and firendly but calls weren't returned by the Napier office when I was trying to find out what gad been picked up and I had a week of stress until some one confirmed this. I can see that we could have been more clear with our list but the other things were in Conroys hands.