Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersNo hassles, easy move
The men who did the final pack up were rough in dealing with our belongings. My wife was not happy about how they handled our things. However, The two ladies who did the packaging on the day before were excellent.
efficient service. very happy . a little bit difficult to contact Christchurch depot but got there in the end.
The crew who moved us were professional, quick and very efficient. They were also friendly and helpful and I'd definitely recommend using Conroy if you're planning on moving house.
Was all smooth sailing, thanks so much
cindy
No hassle, all done well and as and when planned, thanks :)
Excellence service
We arranged to have some furniture picked up on a particular date and when I contacted them to see what time they would arrive I was told that they would try to get there that day. The woman in the office, Sarah, did try her best but basically operations did not have us booked in. They picked up the furniture the following day which meant we needed to stay an extra day in Christchurch in order to open the house. A week later we were contacted by a truck driver who asked about access to our property. We live rurally and have a gravel drive which is wide enough for big trucks (we built the property and had trusses, bricks, framing etc delivered without issue). The driver then said he had an 18 wheel articulated truck! Of course that was not going to work. The driver was also expecting assistance to offload the furniture as he was on his own. This guy was also pleasant and did what he could to get delivery organised but in the end our furniture went back to Chch after visiting Invercargill and Queenstown. The furniture was finally delivered and both the driver and his offsider were also good to deal with. I am not unhappy with the folks we had contact with, rather the overall operational approach which could do with some improvement.
The two staff who loaded our effects were careful,considerate and brilliant in packing the container securely. I have already asked Doug to convey our thanks for a job very well done.
The delivery was delayed from the advised time of 1pm to close on 4.30pm. Regrettably helpers organised were unfortunately unable to stay. It took several phone calls to ascertain the changing arrival time from 1 to 2.30 /3.00 till onboard the truck confirmation of 4.30. The truck was staffed by three very willing and able staff who coped with Auckland traffic delays then the service lift in the apartment block was being used by people going to a Melbourne Cup event and others returning their cartons to the basement which caused further delays. Through all this they smiled and carried on. My hat off to them as well.
Finally everything arrived unmarked and with not one breakage or damage.
My hat off to Conroy's a wonderful company to deal with.